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Zepo Reviews

Zepo Review - Stay away from them
Jun 20, 2015 04:09 PM 13645 Views

This is my personal pre sale experience with Zepo a popular SAAS E-commerce platform in India. I was researching for good E-Commerce platform for my new business and I did some research. I checked with most of the Indian players namely Buildabazzar, Martjack, Kartrocket, etc.


Almost all of them has worst customer support(pre-sale). But Zepo seems to be good, so I opened trail account.I have good technical background, so instantly I found lot of issues.




  1. They have 5 layout and only 1 layout is responsive. Other 4 layouts are not mobile friendly.




  2. They claim that their templates are optimized for On Page SEO. But it is LIE. They have worst on page SEO.






So, I contacted Zepo via Chat and he said that he will get back with me soon. He didn't got my name or phone or email, he simply said he will get back with me soon. I then emailed, after 2 days, they replied telling that I get call from them by the end of the day. I didn't got any calls for 2 days and I contacted them again. This is their reply.


I believe my colleague Ajay spoke to you from(XXX Phone no XXX) yesterday regarding the issue in detail . You gave him the feedback regarding how to improve the SEO. There might have been a confusion. Please check your call log for the same. Anyway, we really appreciate your feedback. Thank you for getting in touch with us.


They simply made up a story and telling me that I am confused and I should check my call log.


If they have such worst pre-sale support, how are they going to treat after you pay?


Stay away from all those Indian SAAS based ecommerce sites and try to host it by your own(like Magento) or go with some international brands.


Don't even pay your hard earned money to them.


ZEPO LOGISTICS... BIG FRAUD
May 12, 2015 03:30 PM 16830 Views

I paid Rs 10000 to take logistics services from ZEPO logistics(which takes it from AVNBIZ logistics) for a YEAR. and this is biggest BLUNDER DONE BY ME.


On May 4th I created one delivery item from Surat to Mangalore; and chose FEDEX Standard delivery as the courier with pickup date of 4th May and overnight Delivery date on 5th May. The item was picked up by FEDEX; but was never delivered to the client in Mangalore. Client called me on Friday late evening that the item has not reached them.As usual ZEPO, AVN Logistics does not work on Weekend, so I had to wait till Monday till they open their office. how pathetic service.


After following for 2 days, they were confused where the consignment is.  when I called BHAVESH from AVNNBIZ he shouted on me and told me not to contact them and call ZEPO.


ZEPO is also highly unresponsive. Now the product has been picked by FEDEX . it has not reached Mangalore to my client. ZEPO, AVN, FEDEX does not know where it is and I have no one to talk to . because these three companies are WORST case of customer service.


Pls suggest who can help!


Thanks


Support


Citymag Services


Cheating Zepo.in Dont get fooled
Feb 03, 2015 10:23 AM 13789 Views

No words is there only proofs written by them cheating customers by marketing I think all stores done by their staffs. I saw few articals about them all are positive I know its not like market place. I asked the list of website they provided, they are not providing us


Why those websites for giving service right?


They are not giving their customer who is responsible for marketing zepo is not supporting


I wont do from zepo


I am still getting reply for a email past 6 month I have proof for the same


Dont do anything with zepo


YOUR RATING ON

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HYDERABAD India
ZEPO=UNETHICAL+UNPROFESSIONAL+AWFUL
Dec 22, 2014 02:56 PM 14208 Views

I am a budding entrepreneur who decided to start a venture with all the savings and loans available.By the looks of the website and by the fake reviews, I decided to go with their Pro pack. Before joining , I had a conversation with them and told them about my requirements and the features I am looking at. They said they have wide variety of themes that are customizable and if we still require any help, they could do it in 2 mins.


They said only one feature was not available that I was looking for and I made the payment. The agony begin..I had very tight deadlines to meet my venture.I called them to start the process but no one attended the calls.Atlast someone attended and she said my account manager will revert back.He sent few emails the next day and I had few queries.


I tried to reach them over emails and phone.Again not reachable.I tried to customize the themes but found that they are awful and horrible.They wrote some fixes and few rubbish things on their blogs but they never worked.The funniest part was those fixes were there from 1-2 years and they did not have the time to update them I guess!!!


I wrote them a strong email saying that I require these minimum basic features and if that is not possible, please refund my amount.After that email also they did not respond.I contacted the account manager.He forwarded that to some support guy.The so called support guy started blaming me saying that I never called them, he verified the call logs blah blah.


He also said that I might have called upon some other number and I was confused.I clearly told him that I called upon the only number that is available on their website and I clearly got the message”welcome to zepo…please wait…blah blah….”.He said no you are mistaken.I said fine…I will upload my call log on your website and internet ..let’s see..then he said that’s a good idea…there might be some bug in our system…We will try to rectify!!!


I said..please cancel my account and refund my amount.Your themes, features doesn’t suit my requirement and I can not deal with unprofessionals  who doesn’t care about their customers.They gave me an absolute shocker.They said they will not refund the amount…as I had the opportunity to take the free trial and then could have made the payment..I said that’s fine..I believed in you people…I saw that there is a refund policy for 30, 60, 90 days…he said no….we will refund only if we feel we could not fix anything  or if they misled..I asked them to fix those..before payment they said they could fix those in 2 minutes..now he said it would take 2 months…lol…they were expecting me to stop my venture for 2 months!!!


I said what does 30, 60, 90 days refund policy mean?As per them if some body goes through the free trial, pays the amount on 15th day and then finds that they are horrible ..vexed with zepo..and asks for a return and they would still say that you had the chance of a free trial….refund is on case to case basis…blah blah….why the hell did they incorporate 30, 60, 90 days refund and rubbish??


It should have been clear on their website that once you pay the amount, the amount will never be refunded!!! These incidents clearly showed their ethics and professionalism.I spent a decent 33k and I wanted to give them a last chance.I wrote them an email asking them to make these bare minimum changes so that I could start my work…..after a lot of discussions they said they could do that favor  and you know what???The site became much more horrible and stupid….


I also noticed onething…when I uploaded around 30 products..I got a feeling that site was very slow…They said I could upload 10, 000 products..unlimited bandwidth etc..but I seriously doubt that!!


Last but not the least…the only good thing about them is…they market themselves very well…with some well written blogs….articles….Writing fake reviews…


The price I paid to zepo is a lot higher than the domain+hosting+seo from any other top companies.


I have already contacted some other decent web designer, developer and hosting provider .I asked them for a refund.If they do not give, I shall go to consumer court. Going with them is a suicidal mission and that too by paying a very good amount from your pocket!!!


Great Company!
Fake
We don't sit on fake reviews, we stamp them or flush them.
Feb 25, 2020 06:32 PM 286 Views

Zepo is great for ecommerce website creation and my experience with them has been a good one. It’s a user-friendly platform which gives you everything you need to grow your business online.


Good, Responsive, Seamless
Fake
We don't sit on fake reviews, we stamp them or flush them.
Feb 25, 2020 06:14 PM 237 Views

I have been using Zepo for a couple of years. They are better than other ecommerce platforms out there. They are a committed team which offers good, responsive and seamless services.


Very good
Fake
We don't sit on fake reviews, we stamp them or flush them.
Feb 25, 2020 02:54 PM 233 Views

Zepo has a very good courier service. It is safe to go for them. I faced no issues when I used their services. The customer support is great. They work hard to ensure a smooth experience for customers. Zepo is affordable for startups.


Amazing company
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 23, 2019 05:57 PM 375 Views

They are amazing and hardworking and trustworthy as well. I am very much impressed by their service.


Best partner for my business.
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 23, 2019 05:54 PM 369 Views

Our website was built by zepo and I must say I have not yet faced any technical issues yet. it also helped grow my business.


Best support team
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 23, 2019 05:50 PM 389 Views

The support team is amazing. they are ever ready to help you at any issues and at any time. they are available either on calls or emails. I was facing some technical issue and zepo got it solved in one min. they are very helpful.


Best ecommerce solution provider.
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 23, 2019 05:47 PM 373 Views

They are the end-to-end e-commerce solution provider which will help you grow your brand online and build a market presence. they will create your store and also sell your products on one of the top e-commerce websites like Amazon, Flipkart, snapdeal. also, they will run your ads on Facebook and Instagram. because of them, my brand is able to reach customers all over India.


On time delivery service.
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 23, 2019 05:42 PM 371 Views

Their integrated courier service is very nice. they deliver my products on time without any hassle. would highly recommend it.


One stop solution for all my eCommerce problems
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 14, 2019 07:03 PM 398 Views

Great Service.


Excellent theme.


Great company.


Startup looking for "Value for money" should go for Zepo.


Affordable
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 12, 2019 02:45 PM 411 Views

Zepo is not free but is the cheapest service provider which is very affordable according to me because my company is a startup one and their charges fitted my budget. it was very easy to afford them and their support team helped me grow my company. very impressed by Zepo.


Best e-commerce website builder
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 12, 2019 02:36 PM 359 Views

I have my clothing business and I wanted to have my e-commerce website to grab more audience and one of my friends recommended me Zepo. I must say they have the best features to provide like free integrated payment gateway, customized themes, email/SMS marketing, facebook store and many more to list. now my brand has an online presence and a huge audience. thanks to Zepo.


Complete e-commerce solutions
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 12, 2019 02:27 PM 368 Views

Zepo will provide you with all the solutions one need to have for either an existing or a budding e-commerce platform. And I am glad that I opted for Zepo. At first, they will make your store ready and will get your products to deliver by their own integrated courier service then they will promote your ads on facebook or Instagram and then provide a marketplace for your brand in amazon or Flipkart. Therefore zepo provides you with one complete e-commerce solutions.


Great features
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 12, 2019 02:16 PM 375 Views

Zepo was suggested by some of my clients as I was having a hard time with my brand in the market but Zepo with its amazing features made my brand grow online by providing marketplaces like Amazon, Flipkart. they will also help you run ads on facebook which made my brand reach across the globe.


Amazing service
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 12, 2019 02:09 PM 364 Views

Zepo will provide you with one complete e-commerce solution. on my personal experience, with no doubt, their service is amazing with a cooperative support team. I had a good experience with them.


Most reliable courier partners
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 08, 2019 03:37 PM 219 Views

We are the official merchandise partners of the India Film Project. The decision to go online was born out of the desire to sell our products to a mass online audience. Zepo provided us with a fantastic E-Commerce platform that reinforced our decision to sell online. The general support has been constant, and they are more than willing to help. The DIY e-store model designed by Zepo is so easy to use. We are also using the Logistics and Marketing module services provided, which compliment our business rather well. The recent inclusion of Zepo Couriers, Ad Module, IP based currency and SSl services have certainly added value and strength to my business


Highly satisfied by them
Fake
We don't sit on fake reviews, we stamp them or flush them.
Aug 08, 2019 03:27 PM 201 Views

Strongly recommended, in every business there will be some problems but the thing is how you deal with those problems is matter. Sometimes there are some problems related to the delivery but the whole team of zepo always ready to solve the problem and will do anything and everything to rectify it. Easy to run my business with them because of fast feedback, always in touch, always friendly and caring of their clients.


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