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Yatra Reviews

Bad experience
Jul 12, 2022 11:48 AM 2814 Views (via Mobile)

Very poor response from them.. Cancellation charges has been applied even when the airlines cancelled the flight.When i contact the customer care they are disconnecting the call asking to write a mail without even letting me finish my query.. Heavily disappointed with their service and customer support.. Airlines initiated the refund 12 days before but i didn't get the refund.


Fraud with me
Jul 12, 2022 10:28 AM 2684 Views

After completed my booking procedure get more money and not provide me hotels as per booking confirmation.i booked a helicopter service for kedarnath. I pay for this in advance though they get more money at that time mean totally fraud beware form yatra.com


Total flop
Jun 27, 2022 11:31 PM 3044 Views (via Mobile)

I booked my flight ticket through yatra and I did not receive my ticked nor any confirmation regarding this and it seems thai I've just wasted a lot of money


YOUR RATING ON

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Don't book online tickets on yatra. com
Jun 27, 2022 10:55 AM 2694 Views (via Mobile)

I had my train tickets booked on this app. But train tickets could not get confirmed. So the app should return my refund. Unfortunately the does fraud and I wasn't able to get my money refunded. So avoid using this website or app on yatra. Worst company ever made.


Very bad experience with Yatra.com
Jun 25, 2022 11:12 PM 2578 Views (via Mobile)

1)Nobody came to pick up at the Leh Airport


2) Changing of hotels without prior intimation


3) No Assistance/clarity in the itinerary during the trip leading to argument & fights among co travellers


4) Rude and mannerless drivers allotted for the drive


5) bad Hotel, Camps, Cottages choices for the stay


Others India
Horrible & nightmarish Kashmir holiday experience
Jun 14, 2022 02:59 PM 2496 Views

Dear holiday goers,


Please read this carefully before you book a holiday package through Yatra.com. It will be your worst experience ever & waste of hard earned money. Many small & lesser known travel agencies provide much better & more personalized service at 40% cheaper rate. These small tour operators book the same hotels just like Yatra.com and still charge 40-60% less as compared to Yatra.com. I am telling this from my recent horrible experience of a 5-night holiday trip to Kashmir through Yatra.com last week. We are a family of 4 adults and I paid INR 2 Lakhs+, I repeat 2 Lakh+ for this holiday package of 5 nights including a short flight from Chandigarh to Srinagar. In the itinerary, it is mentioned that inflight meals are paid. However, in the flight the cabin crew levied charges for our meals.


Bangalore India
Yatra. Com not a reliable booking
Jun 04, 2022 05:29 AM 2620 Views (via Mobile)

I had booked an accomidatiom in Munnar through Yatra. Com. I received a booking confirmation however the hotel owner states they do not accept the booking from yata. Com . The owner also claims that this was already intimated to Yatra. Com.


I have tried reaching the customer care.. Non of the customer care number work.


Yatra Credit Voucher cheating
Jun 03, 2022 12:14 PM 2404 Views

I had deposited Rs10000/ to block some tickets on a condition of full refund if I cancel my plan. When I cancelled my plan Yatra told me that they can give me Credit Voucher only and not a refund. They told me that this voucher can be used for any booking till one year.


The cheating part is that Yatra does not allow you to book ticket online through this voucher and when you book offline through you are charged much more than the online fare and furthermore no offer or discount is allowed to you. So virtually you have to pay to get your money which you paid them in good faith.


Booking offline over the phone is not easy otherwise also because it is on Yatra"s wish when they are going to pick your phone and after taking the request it may take 4-5 hours to get the ticket.


I had my share of bad experience with Yatra so I suggest you to avoid Yatra.


Very very poor service-unprofessioal
May 28, 2022 02:26 PM 2325 Views

Yatra.com cheats you in every respect. they provide you below standard hotel rooms and driver who has absolutely no knowledge about locations and hotels. he will accompany you while you to shop to take his commission which will be recovered from you.


this site does not even deserve one star


don't ever go with this company


ITS IS FARUD


Very poor Customer service
May 26, 2022 11:34 AM 2324 Views

If there is an issue arises with your booking, there is no service for customers to resolve the issue . So, essentially your money is gone. Yes there are customer service representatives with tons of attitude who will tell you "I understand but We can not do anything " . Then who will do!


This India! There is no helpline for common people . So when you want to book through YATRA.COM at times you need to pay the price for your poor choice.


Note to myself: Next time I will search the price here and book through the Airline's website directly . Who knows we may get both Better price and Better service .


Refund cheating
May 24, 2022 07:58 PM 2170 Views (via Mobile)

Yatra has the worst service ever in the name of refund it has ripped off 2880 rs from and refunded only 114 , are they for real I really hope this shitty thing gets over as soon as possible.


Very bad worst service
May 23, 2022 02:20 PM 2162 Views (via Mobile)

Very bad. Zero points I'll give. Worst.worst worst.I'll booked flight ticket 4000 rs after a 10 minutes again I'll change travel date.


So I booked another ticket. Yatra refund 81 rupees . Very bad service. Never again i don't seen yatra


Delhi Manali package
May 17, 2022 06:59 PM 2254 Views (via Mobile)

One of the worst travel service provider in India. Their cheating technique completely different... Don't book any service from yatra, it's my humble request


Frustrated
May 05, 2022 12:11 PM 2436 Views (via Mobile)

We feel really very bad , how can yatra.com confirm the room to the guest without hotel's acknowledgement or confirmation. We have replied to the mail that we don't have rooms at that dates. But still we receive mails stating that we confirmed the room to them. Actually there is no proper customer care number to contact them. They don't respond to mails also. Still bookings are head tomorrow. The mails do not have the guests contact number also. Or else we would call them and inform them in advance that we don't have rooms at present. Please yarta.com do a genuine business.


Highly unprofessional
May 04, 2022 01:47 PM 2378 Views (via Mobile)

Yatra.com is highly unprofessional. There is no customer care support, they have no value of their customers and of their time.


I have booked an hotel today from yatra.com for three days. Done the payment earlier. This is 1.44 pm still they didn't inform my hotel about my booking..from 11.30 to now we are waiting here in the reception area with my two small kids, no one is responding nor any one is interested to solve our problem.


Will going to file a case of mental harrasment against them..


Don't Book Yatra Without Reading My Experience !!!
May 04, 2022 11:49 AM 2390 Views

This is my experience few minutes back. First time booking a flight on yatra, and I am locked out of my rupees 1.5 lacs for SEVEN days! For full hour one the website kept showing the same fare for my Boston to Bengaluru round trip. I picked the fare and was taken to my netbanking account. The amount got debited, and very next moment the error displayed that the airline no longer offers the fare, and that I can opt for a full refund. So I did. And the email came back that the full amount will be refunded between 5 to 7 days. So I called customer service for help with phone booking where the agent can see the latest, valid fares. The customer service gal tells me OFFLINE BOOKING IS NOT SUPPORTED. She asks me to go back and try another attempt. I told her I do not have another 1.5 lacs! She tells me in that case wait for SEVEN days for refund and then try! I asked her, hypothetically, if I borrowed another 1.5 lacs from friend and attempted another booking now, what is the probability that the website is displaying valid fare? The most probable outcome is that another 1.5 lacs will get locked up for 7 days. One may need 15 lacs before you can make a successful ticket purchase on this website. The fares they display are absolutely bogus, and they will tell u this ONLY AFTER DEBITING the full amount from your bank account. Prior to that, the website has no way of determining that the fare is stale and no longer available. I have to now scramble for another$2000 to make a purchase from a reliable USA portal. For further details, email to rv402001@yahoo.com


Refund is not done
May 03, 2022 09:17 PM 2156 Views

I have paid booking for Andaman and Nicobar tour package(YA: 30326135) for Rs 21725.75 /- on dated 17.02.2022 having ref no. YH6906518.


but one month before travelling date we have cancelled the booking as my wife was fallen medically unfit to travel as per doctor advice.


we have contacted to yatra online service for refund of booking amount but they did not refund our booking amount.


Non payment to hotel
Apr 23, 2022 01:11 PM 2351 Views (via Mobile)

Hello yatra this is kumaran my reference no is 210420081415 i booked hotel on 21/4/22 to 22/4/22 i got check in to hotel after that hotel people are asking me to pay money because of non payment to hotel yesterday they didn't leave me out with out making payment after that I have cash to come out please refund the amount to my account or to hotel account don't do this type of service thank you


Be extra careful while booking from Yatra.com
Apr 19, 2022 02:55 PM 2491 Views

Primarily please be informed yatra.com hotels tab may show you those hotels where Yatra's contract with those hotels already got expired.


On 9th-Mar-22, I had booked one hotel from Yatra.com for Tezu(Arunachal Pradesh) for 7th-May for holy trip to Parshuram Kund, just out of curiosity I had called that hotel to re-confirm my booking they said no such booking exists on my name.


I immediately tried to reach out to yatra.com then understood that Yatra.com dont have any helpline or toll free number - This is totally rubbish.


Yatra.com reached out to me after 4 days and they said all nearby hotels also got booked.(I guess this is due to vacation time) - totally unacceptable


As an alternate Yatra has provided another hotel which is at Assam(different state) and 130KMs far from Tezu. - again totally unacceptable.


Later on Yatra.com's Hotel decided to return full money of hotel bookings, I did not agreed on same.


Actually in addition to hotel booking I did a up/down flight booking from Maharashtra, I was asking to return my flight cost too as whole trip got spoiled, but they were asking myself to reach out to Yatra.com's flight Team and to me flights team is saying mistake is from hotels team- they should return your money.


I was looking for an active cooperation from Yatra's hotels with Yatra's flights team, but I have not got any such cooperation from Hotels team of Yatra towards Flights team of Yatra.


Hotel even did not bothered to forward my email to Yatra.com's flight team.- This is totally unacceptable and unforgivable behaviour from Yatra.


I feel Yatra.com executives have some understanding problem with english thats the reason they were not understanding my flight related concern and also due to that they stopped all helpline numbers.


Now after one month they just returned my hotel booking amount.


Yatra.COM : Biggest fraud, Liars, Unprofessional
Apr 19, 2022 12:15 PM 4124 Views

Hello All,


I want to share my vacation experience that I booked through ‘Yatra.Com’ by dated on 28th Mar’22 for my three days’ vacation starting from 14th Apr’22 to 17th Apri’22(15 days in advance booking and full payment done in one single shot) for 2 families(4 Adults and 4 Kids). They gave me 2 days Shimla and 1 day Chandigarh tour package for INR 85, 000.00(Yatra Booking Reference No.: YH6938775).


Below is my complete itinerary that they promised me in written - black & white(tour package document) as follows:


1. Delhi-Shimla-Chandigarh-Delhi entire tour via private AC Tempo Traveler.


2. Inclusive of all types of driver allowances, toll taxes, parking fees etc.


3. All sight seeing in Shimla and Chandigarh via AC tempo traveler.


Now, would share the twist, their commitment levels and behaviors as follows:


1. Two days before starting of my tour by dated on 12th Apr’22 evening Yatra operations team called me that AC Tempo Traveler is not available and they gave me 2 options and asked me to confirm immediately:


a. Full tour via 2 separate cars.


b. 2 separate cars from Delhi to Chandigarh and Chandigarh to Shimla via AC tempo traveler.


2. They completely back off with their written commitment to give AC tempo traveler for entire ‘To & Fro’ trip. So, this was the 1st surprise from their end as my vacation had started to ruined now from this date onwards. My complete family and kids had planned to go together during these 3 days but this could not be happened because of these guys false commitments.


3. Then after lots of escalation via emails and talking with Yatra team, they committed me that I will get 2 Innova cars from Delhi to Chandigarh and AC tempo traveler from Chandigarh to Shimla by saying that this is a matter of 4-5 hours and kids have to compromise for these 4-5 hours only and once we reached to Chandigarh we will get AC tempo traveler.


4. One day before starting my trip on 13th Apr’22, was completely engaged with them by doing multiple follows ups and escalations via n’ numbers of emails. And they confirmed me one mobile number to talk to get my vehicles. When I dialed that number, I found that this was the owner of another sub-contractor ‘tour and taxi travels’. Anyways I talked to him asked 2 Innova cars at 6 AM on 14th Apr’22.


5. That tour and travels sent me 1 Ertiga and 1 Desire car at 8 AM and the worst part of it that both cars had CNG cylinders in their boot. So there was no space for our luggage. This was the 2nd and 3rd surprise from Yatra.Com end(wrong commitment of 2 Innova cars again with no space of luggage).


6. Somehow, we compromised again and started our journey to Chandigarh via these for the sake of cars by adjusting our luggage inside.


7. When we reached Chandigarh they gave us AC Tempo Traveler for Shimla ‘To & Fro’. Tempo was in worst condition and AC was not working properly(complete KHATARAA) and icing on cake was driver. He was fully unprofessional, money greedy person. He asked us parking money almost everywhere and his dinner amount as well. While, all was inclusive in our tour package as I mentioned above tour itinerary. This driver has a very basic mobile and did not know how to use google maps. Entire road, we were guiding him that here to move now there to move now. So, this was the 4th Surprise from Yatra.Com.


8. Somehow, we reached at 9:30 PM at Shimla via tempo. Our whole day passed into trip only. So, finally, on 14th Apr’22, we did nothing except travel struggle.


9. On 15th Apr, we saw Adventure Resorts(New Kufri) and Zoo in the name of sightseeing.


10. On 16th Apr at 9:30 AM we left Shimla and move towards Chandigarh and in middle, we cover Pinjore Garden as well. At, 1:30 PM we had reached to our Chandigarh Hotel and that driver left us by saying his company with us was till this point only. This was the 6th Surprise from Yatra.Com.


11. Then 2 PM onwards, I started to call our On-tour responsible, we got surprised that he had no clue about our tour itinerary and status at all. Then I explain all things to him and again begged him to send cars for Chandigarh sightseeing. He sent another tempo at 6:30 PM and the biggest thing to know that by 7:00 PM all Chandigarh starts to get closed. So, we cover boating at Sukhna lake for 45 mins and post that driver dropped us at Sector-17 Market. That was all in the name of sightseeing in Chandigarh.


12. Anyways, that day also passed and on our last day 17th Apr’22 again I begged to send cars from our drop at Delhi. However, I had already conveyed our plan 1 day before to our On-Tour personnel that we have to leave Chandigarh at 8 AM at any cost and asked to send 2 Innova cars as per our compromised deal. But, he sent again 1 Ertiga and 1 Desire at 11:30 AM. So, this was the 7th surprise from Yatra.Com.


13. Anyways, we compromised again and started our journey to home. But again one of our driver stopped one of our car at Mannat Dhaba by saying he is not paid hence he will not go further until he gets his full payment. Then again we struggled with lots of calls to the tour & travels agent and our On-Tour agent and sort it out this matter. So, this was the 8th surprise from Yatra. Com


My Verdict about Yatra.Com:


1. Truly unprofessional, casual and adamant staff.


2. Expert in false commitments and lying at almost every step. Infact they will easily backoff with their words by giving everything in written.


3. Sales people(Summit Gujjar and Akshita Borkar) will never pick your call post payment and completely fraud.


4. Operations team(Sukanto Mukherjee and Kapil Sabharwal) biggest liar and fraud.


5. On-Tour Coordinator(Sahil Rana) is also in same bucket. He has no awareness about people vacations, itineraries and tour details. NO coordination at all.


6. The biggest nightmare, Yatra.Com has no single number to call back for their customers. They people can call you anytime but you have no number to call back them except one single Email-ID. So, whole time you will pass your precious time to write emails to them. And whenever Yatra staff will call you they will expect your answers almost immediately.


7. During vacation, your half of time will go in coordination only. As post payment they will leave you on-ground to play alone. Now, you have to coordinate and arrange everything. They will just take your hard earned money and will make you pee. And will make sure that you begged everything from them and hence I used begged word multiple times in my feedback writing.


My Final words to Yatra.Com People: I mentioned 5 names in my verdict above i.e.; Summit Gujjar, Akshita Borkar, Sukanto Mukherjee, Kapil Sabharwal and Sahil Rana. Since, I cannot do anything to these people as there is no door to catch them but GOD is looking everything. As you did worst with me and my family, you will also get the reward from him one day with your family. This is my curse to you all 5 persons that you will never get success in your life and entire life will spend as nomadic. Soon you all 5 will lose your jobs and GOD will make you beggar very soon.


Also, I have secured all video and call recordings during the entire trip as proofs. These I will use in consumer court to file complaints against them. Also, I have shared my feedback for Yatra.COM on Google, Yatra site and YouTube.


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