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19%
1.31 

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747, Basement, Udyog Vihar, Phase V, Sector 19, Gurugram 122008, HR

+91-124-6434800

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Travolook Reviews

I had to wait a lot to get refund from Travolook
Oct 27, 2021 11:54 AM 1242 Views

On 30 Sep 2021 I booked a flight ticket from Kolkata to Chennai from Travolook because while searching for cheap flights, I got this website where the flight fare was very cheap. My departure date was 05 October 2021, and for that booking I paid Rs. 4825. At the time of check out as per commitment of Travolook I got Rs. 1000 off on my booking.


I was glad that I saved some amount but my ticket got cancelled after 10 minutes. I called the support team of Travolook and asked why the flight ticket was cancelled after payment.


I did not get any satisfactory answer from their end because they said that due to technical error from the company’s end your ticket got cancelled, so they will refund the flight ticket booking amount.


I told them to initiate my refund as soon as possible. The Travolook executive said that within 10-15 business days you will receive the refund amount. Even on 24 October I did not get my refund. My reference booking id is REF078284245. I tried to contact the Travolook support team again but no one was answering my call for the last two days.


That’s why I decided to file a complaint against Travolook in the consumer forum. Mouthshut is a good platform to share these kinds of issues. By today morning the refund reflected in my account.


It is my suggestion that Travolook should try to provide a refund as soon as possible because to get 4000-5000 INR back no one would like to wait for 30 days.


Fraud company from July we are begging for refund.
Oct 27, 2021 05:57 AM 1245 Views (via Mobile)

We booked ticket on July 21 through travolook site and cancelled that ticket. We are still asking for refund they haven't processing yet...now it is October 21. don't book and lose ur money.


Slow refund and process is lengthy
Oct 26, 2021 10:52 AM 1398 Views

The refund process of Travolook is very lengthy and slow because I got my refund after 30 days. Actually I booked a flight from Delhi to Jammu on 13/Sep/2021 for the date 30/Sep/2021. I used the Travolook website for flight booking. The complete flight booking process was very simple and easy but the problem started when my ticket got cancelled after exactly 10-12 minutes of flight booking. I called the Travolook support team to find out the reason. At the first time no one picked my call, I rang a second time and a customer care executive answered my call.


I asked why my ticket got cancelled just after 10 minutes of booking. I want my refund as soon as possible because I cannot trust them anymore.


The lady over call told me that sir kindly let me check what is the problem and just share your reference id. I shared my reference Id REF078284371. She checked and said that due to fare changes the flight ticket got canceled, So we will refund your cancellation amount. I asked how much time it will take to reflect the refund in my bank account. She said within 10-15 working days you will get the refund.


Seriously guys, even after 17 days I did not receive my money, I called them again. We have initiated the refund, please wait for a few more days.


Then I started to keep calling them on a regular basis and then they refund my amount after 30 days. I can share the proof because I record every call and have a screenshot of my flight ticket cancellation message when I received the refund. Very poor management.


Hope in the future they will improve the refund process and make it easier.


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Blocking money, fraud site
Oct 26, 2021 10:45 AM 1342 Views (via Mobile)

I booked flight ticket 4 months back which they cancelled and haven't refunded my money back after constant followup. Everytime they come back with it will take 5-7 days and that is not yet initiated. They are running this fraudulent business to block people's money. Strict action needs to be taken against them and I have given them last warning post which I will be taking this legally. Be aware of this fraud site.


Booking reference - REF471088184


Travolookisfraud #BewarefromTravolook
Oct 25, 2021 11:20 PM 1539 Views (via Mobile)

Travolook is a fraud company, do not book any tickets from their website. Your money will get stucked, they will not reply on your mails after booking and will not recieve your calls.


#BewarefromTravolook


This is a fraud organisation
Oct 25, 2021 10:35 PM 1445 Views

I booked my tickets - made the payment - and in no time travolook texts me that my ticket is cancelled and the money will be refunded in 10 days .


its been a long time .


I checked with the airlines . MY TICKETS WERE NOT BOOKED and neither did the AIRLINE cancel my ticket .


this is cyber fraud


its better to pay a little more and book from genuine sites, rather than fall for less price


I want my refund back
Oct 25, 2021 09:47 PM 1048 Views (via Mobile)

So on 20th oct i’ve booked my ticket from delhi to pune through this website called Travelook but somehow i have to cancel this because i have to book it for another date to cancel i’ve called vistara to know if i’ll get full refund they said yes so I canceled it through them and clamining that i’ll get refund within 7-8 days knowing uts perfectly ok but to recheck i called travelook they said please give us the screenshot claming that vistara had cancel the flight and Travelook had to give us the refund and you’ll get refund by 10 days maxon hustel over that i’ve called vistara and manage to get the mail by 23rd immediately I’ve forwarded them and then when i called them on 25th they said you’ll get your refund by 33-35 days when i asked why they said it is the policy, when i called them before they didn’t knew about the policy ? They are just fooling me around when i asked them to arrange my call with their senior they just said thankyou for call i cant help you please help me with my refund


Very bad experience, plz stay away from them
Oct 25, 2021 05:40 PM 1214 Views (via Mobile)

The worst company ever., i will never ever suggest them to anyone, very bad. Customer support is dlso very poor


Got my refund in travo wallet
Oct 25, 2021 04:27 PM 1215 Views

On 05/Aug/2021 I booked a flight ticket from Travolook because it was offering the lowest air fare. Well, my booking was from Lucknow to New Delhi which I booked at just Rs, 1845 INR. I was happy that I had saved money on booking but just after 10 minutes of booking a flight a message pinged in my phone, that, “My flight ticket has been cancelled.”


After reading that message I was in trouble about what to do next because I had to go Delhi anyhow, so I called the Travolook support team on their given number 0124-643-4800 and sent an email on support@travolook.in regarding the air ticket cancellation.


After 2 rings an executive picked my call and asked “How can I help you?” So, I asked them why my ticket got cancelled after a successful booking.She said to wait for a while and asked the booking details. Just after 5 minutes she told me that due to technical error the flight ticket was cancelled, we will refund your ticket amount.


Then after she asked me if I wanted my refund in my bank account or Travo wallet? I simply said I want my money back in my bank account only, because I do not want to get in their trap again.


The executive told me that it will take at least 20 days to get a refund in your bank account and if you choose a Travo wallet then within 48 hours you will get your refund which is the full amount you can use in your next booking.


I thought for a while and said to initiate a refund in the Travo wallet because I had to do the next flight booking.


On 07/Aug/2021 at 6:30 PM I got my refund in Travo wallet and I made my next flight from Lucknow to Delhi for 10/Aug/2021.


So, It was an average experience with Travolook for me.


TRAVEL LOOK IS WORST ONLINE COMPANY
Oct 25, 2021 04:06 PM 982 Views (via Mobile)

ATTENTION DEAR READERS!


Please note that TRAVELLOOK is the worst travel company site I have ever come across. Fraud and bogus company. They have not refunded my cancelled air ticket amount. BE AWARE BEFORE BOOKING YOUR AIR TICKETS WITH THIS SITE.


Cheap people.. Kept my 13000
Oct 23, 2021 11:53 PM 1018 Views (via Mobile)

Worst site.. Deducted my 13000 money of two flight tickets which was not even booked by airline.. M following up for 15days and they are just sitting over my money.. Earning interest.. First they said money will be returned in 6-7 working days then it became 9-10 working days.. Now it has become 15days.. And no return till date.. No work ethics.. Moralless people..not everyone has lakhs in account. Every single penny matters but these useless people are incapable of understanding that..


Fraud Company
Oct 23, 2021 03:44 PM 1065 Views

This is a fraud company. They never refund the payment. They cancel the ticket and keep the money and never refund. I am waiting for money since July 21.


Never use this website or app for ticket booking


Refund not received yet
Oct 23, 2021 02:58 PM 1018 Views (via Mobile)

This company is very unprofessional. I booked flight from Pune toJodhpur during 1st week of October. The ticket got cancelled and immediately got a call from a lady stating the booking is canceled due to price expiration and my amount would be refundedwithin 7 days. But until today they have not refunded. I called their customer care, sometime they answer call and repeat the same 'will be refunded within 7 days'. They also discontinue the call without giving proper information.


From the reviews below, I can see many of are experiencing similar issues. I feel like cheated and hence thought of sharing it here so that others would possibly refrain to book flights from this website.


When someone searches for flights in google, this company comes first in search. Not sure why Google is taking ads from such unprofessional company.


They haven't refund the amount processing since 2
Oct 22, 2021 07:14 PM 1007 Views (via Mobile)

Very bad app, just fooling customers, never use Travolook. They haven't processed refund since 2-3 months. Very bad experience.


Fraud Company
Oct 22, 2021 06:32 PM 1122 Views (via Mobile)

I am Dr. Girija Thakur. I booked my flight from aurangabad to Delhi . Amount has deducted but I have not get money back. I tried a lot to reach customer care somehow able to talk, they said will get but now 28 dyas passed I didn't received my amount. This is froud company. Frustrating??


Cheat of the first order
Oct 22, 2021 05:01 PM 1117 Views

I had booked my tickets on 30th September and it got cancelled. Ref Id - REF078284370. They told within 15 working days it will be refunded. Thats the max time taken,


I have been following on calls and mails there is no revert. On calls they give all excuses and reasons of why not done so far.


The Company is a fraud with no ethics and the call center staffs are trained how to handle not to payback the money. They are liars and will make all types of stories to extend the time by another 15 days.


Never ever think of booking your tickets through them. does one realise just to save that couple of hundred rupees we are paying double the amount of the fare through them.


where is their office? any clue?


400+ non refunds. what a scam


Travolook is fraud company
Oct 21, 2021 09:30 PM 1315 Views (via Mobile)

Still not recieved amount. Don't book your flight via travolook it's a money trapping website. Check in Google whether travolook is safe. You won't get refund back @travolook. Still not got by refund I have records from my side


Worst company - Income tax officials check them
Oct 21, 2021 11:00 AM 1141 Views

I have booked a ticket 10 days back, within 5 minutes they cancelled it. Idiot company. Till date I have not received my refund. I am going to launch FIR against them and also complaint to consumer forum . Concern government officials should make an enquiry against them.


Mxxxxxf**** fraudsters Travolook
Oct 20, 2021 05:59 PM 1245 Views (via Mobile)

It's nothing new that happened to me. Like all the other people I booked a flight and these mxxxxxfxxxx cancelled it. Didn't receive the refund. It's been 20 days.


Get your refund if you Do what i Mentioned
Oct 20, 2021 04:18 PM 1168 Views

I also thaught that my money went but by some hard effort I got money after 22 days


you must have do TWO Things for your refund otherwise no body give anything.


1) you have to register complaint online in national consumer court.


for that you call on customer care number which number you can find from google. He asked you all detail so tell him all detail and he register your complaint and send docket number to you in your text massage and link also share by him of your complaint.


in this link all detail you described will be there.so check all detail is ok or not.


2) Next step is you have to send this pdf file which you received from consumer court to three following mail.


support@travolook.in


xxxxxx.xxxxx@gmail.com


xxxxxxxxxxxx@gmail.com


in mail you attached that complaint copy and tell them that you filed case in national consumer court and if not give refund than we will take strict action.


once you complaint in national consumer court than he must has to give you refund otherwise consumer court will take action against him.


if you mail only one mail id support@travolook.in than no proper result will come so must mail on three of all mail.


As soon as I made complaint on national consumer court within 2 days they initiated refund process and I got mail that you will get your refund within 7days and after 7 days by help of god I get my refund.


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