We took out a regus office in November last year and at the time the Heathrow Regional Manager, William Painter made many promises and pretended to be helpful in order to sign us up.
We are an IT startup and we looked to Regus for flexibility and efficiency and to be able to keep an eye on cash flow at the early stages. We were wrong on all accounts
Several stealth charges started to appear very quickly that we never agreed. I was even charged for late payment which was actually due to the inability of a member of staff to enter my bank details into their system. Despite her agreeing to this I still have not been reimbursed.
Charges kept going up every 3 months and I kept speaking with the general manager Matthew Chapman and william painter both of whom promised they would look into it and gave the impression that it will be sorted.
7 months went by and nothing and after my persistence I was finally given a response. NOTHING can be done. You will not be reimbursed and we do not accept any responsibility, not even for taking so long to come back to me.
I asked to be released of the notice period as they put me in a very difficult situation but nothing was done. I was dismissed every time. No responsibility was accepted not even for the late payment charges.
I gave notice and terminated the contract as we were in a difficult cash flow situation. After termination two more payments went out causing us many issues. This is despite many assurances from Matthew Chapman that he will personally make sure it would not happen as he was aware of the problems they caused us.
I then called customer services a week ago and was told to email in. I did this and have not heard anything back.
After reading these forums I realise many other people have the same issues. Underhanded tactics, extremely bad customer service, no regard for the suffering they cause and the time they waste. We wanted the convenience of Regus to be able to focus on our business, instead here I am spending time in these forums trying to warn others.
This can't be a good business model for Regus. As things stand I am out of pocket over £3500 and for a small business at the early stages every penny counts.
Before anyone from Regus tells me to write in please note I have already done so and heard nothing back.
Anyone considering Regus - look elsewhere or if you absolutely have to go with Regus, read the terms very carefully. Don't trust them and do to pay by Direct Debit as it will never stop.
I am seeking legal advice
Disappointing, as I was hoping to be with them for the long haul
Good luck all
Afshin
Business ICT
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