PharmEasy

Order Reference: 638783553212014592. The failure to honor an explicit same-day delivery guarantee for a medically necessary item, coupled with the systemic breakdown in communication, exhibits a profound and unacceptable deficiency in your operational protocols. This level of service is fundamentally inconsistent with the standards required of a business operating in the healthcare sector.

1. Explicit Delivery Guarantee and Contractual Basis

Prior to placing the referenced order, and due to the medically time-sensitive nature of the required medication, I engaged directly with your sales and customer assurance team via telephone. During this communication, I secured an explicit, unequivocal guarantee of same-day delivery. This guarantee was a material factor in my decision to proceed with the purchase and constitutes a binding verbal assurance of service delivery.

1. Breach of Service and Critical Delay

Despite the clear and confirmed assurance, the order was not fulfilled on the guaranteed day. The essential medication was eventually delivered on Day Three following the placement and guaranteed date of service. This failure represents a severe breach of the express service contract and directly jeopardized the required usage of the medication.

1. Systemic Communication Failure

The critical operational failure was compounded by a complete and unacceptable lack of proactive communication. Throughout the two-day delay, all updates and status inquiries were initiated solely by the customer, requiring multiple, time-consuming follow-ups via both telephone and chat support. This reactive communication approach in a critical industry constitutes an egregious demonstration of poor customer experience and professional neglect.

I hereby register this experience as an act of professional negligence and service deficiency, and formally reserve all rights and remedies available under consumer protection laws to address the consequences of this failure.

Death is just a step away when an order for critical life saving medicines is placed with PharmEasy. I placed an order for critical life saving medicines on 4th October and the order was supposed to be delivered by 10 PM the same day. After making the payment, the date was moved to 9th to 10th October and then went on getting postponed by 1 day until I cancelled my order yesterday. Totally unreliable and untrustworthy.

Worst service ever and very bad experience. I ordered an injection, order is approved and after 5 days they cancelled the order by saying item not available in our retailer.

Pathetic, if you don't have item in stock why you accept the order.

It's a big system glitch and no care about the patient.

They are playing with the patient 's and his/her family members emotions.

Horrible service, should be banned forever , they will force you to buy the brands of their own choice, if you dont agree, you have to wait for your medicines to be delivered for an infinite period of time!

Fraud and inaccurate body report Given by this company. we 4 members gave blood sample to them for the full body check up but they did respond after getting the money. report gave by them after 2days. I have doubt that report might be not real as no any lab taken long time to generate blood report.

I ordered medicine date of 25september 2025

Delivery time is exceed but not delivered. I complain for refund they ignoring. It's already 10days still not I get my money

Very bad experience with my first order, shipment was delayed by two days. Further order is marked as delivered but not received yet. Not to relay on the app for urgent medical emergency.

Further it not refunding my money even after failed to delivered the medicine.

Very bad experience and service provided by pharmeasy

I am extremely dis satisfied with farmeasy return service as they fail to follow up courier to force them to pick up the return item so this is extremely disappointing as we need to followup multiple times .I would give them zero rating

I had a terrible experience with PharmEasy. I placed an order for medicines on 23rd September 2025, and the delivery was supposed to happen the next day. However, the medicines never arrived on time. I tried calling customer care multiple times, but every time they just kept repeating the same scripted responses without giving me any real solution.

This is extremely seriouspeople order medicines when they need them urgently, and such delays can put health at risk. If you are in an emergency or need timely delivery, I strongly suggest not relying on PharmEasy. Very disappointing service

My faith has taken a hit with PharmEasy when I ordered urgent medicines. What I expected was an apt delivery of certified medication, but in return, I got delivery delays, or at times, the app even claimed a 4-hour delivery, which never showed up. Then there was a time when I received the wrong strips, another time something expired or was damaged. Customer service sometimes acts like it’s stuck in bureaucracy; long waits, vague responses, and refunds that drag on are now common factors that are included in the customer service experience. For health-critical stuff, that unpredictability annoys me. I now keep a backup plan (local pharmacy) just in case. Even discounts lose value when you’re gambling with delays, and honestly, I’d only risk smaller, non-urgent orders here.

I’ve used PharmEasy a few times when I needed medicine or a lab test fast, and when their delivery and partner labs are good, it’s super helpful in the trust factor. The app is clean, placing orders is easy, and I like that there are multiple ways to raise issues if something goes sideways. Discounts show up often, and sometimes there are useful promos. When things go smoothly, it saves me a lot of effort compared to going to a physical pharmacy. Still, I always double-check delivery timelines and seller reviews before I hit “order,” because of past flukes. It feels like the app is built for convenience, but consistency is what makes me cautious. If they fix that, it could easily be my go-to for health needs.

Fraud company! I ordered 3 items of ₹;3, 354 but did not receive any of them. Instead, PharmEasy sent me only 2 strips of Vitamin C tablets I never ordered. After repeated follow-ups, they gave contradictory answers, first assuring a refund after return, then delaying it with investigation excuses. One guy even cut the call, and they blocked me on Twitter when I complained. Now, to make matters worse, the return request they themselves raised has been cancelled without explanation. Got cheated.

I had a very disappointing experience with PharmEasy. They advertise 23% to 25% discount on medicines, but when you proceed to checkout and see the final bill, the actual discount is only around 10%. This is completely misleading and dishonest.

PharmEasy is clearly fooling customers with false discount claims just to attract orders. Such tactics break customer trust. If you're planning to order based on the discounts they show on the product pages, be careful youll not get the savings they promise.

I hope PharmEasy fixes this misleading practice and becomes more transparent with their pricing. Until then, I wont recommend them.

I wish I could give them even less than one star...Product delivered to me was wrong ..which were sugar testing Accu Sure strips..I requested them to exchange them with the correct strips which could fit in the machine...They simply refused to exchange, refund or return...pls never order from this app . Pathetic experience.Rude Customer Service

My experience with Pharmeasy was disappointing, characterized by unhelpful customer support and a lack of responsibility from the organization, which does not prioritize customer satisfaction.

Wrong report provide krte hain ye.

Or refund bhi nhi krte hain. Koi action nhi lete. Siddharth shah jo CEO hai. Kuch nhi dekhta hai ye.mujhse paise liye, meri report negative diya jbki meri report positive hai. Ye to jaan se maar denge patient ko, wrong report provide kra k.

Ab to na hi , ye refund kr rhe hain. Or na hi mujse koi contact kr rhe hain. Farzi hain saale ye.

After collecting full payment protein power not supplied .only taking order and collecting money .looks like a non trustworthy company

I have ordered medicine on 21 St April 2025 and made payment of Rs 3103.85 and my Order ID is( 573204516926255104) but today 20.04 2025 still I am not received my order. so many call to customers care but they are talking we highlighted your compliant but still it is not solved yet. I am suggesting to viewers do not trust on PharmEasy & Dont Buy medicine on this app better to go and buy your medicine other app or Medical stores .

I placed an order with the ID 564201853163241472 on March 27th and made a payment of Rs. 2421. I had two items in my order. One was delivered on April 1st, but I noticed that the second Order was was canceled, and the website stated that it was canceled by me, which is completely unacceptable. This is extremely frustrating and unprofessional behavior from Pharmeasy, especially when the cancellation was not initiated by me.

I will not be placing any future orders, and I have not received any information regarding a refund for the payment of Rs. 2421.

I strongly advise others to avoid ordering from Pharmeasy, as their customer service is unresponsive, and they do not take responsibility for their mistakes. It’s disappointing to see the company wasting resources on employees who are not providing the level of service expected.

I placed order where expected after 4days. I kept calling everyday to ensure the order was on track to which they confirmed. On the day of delivery I called them and they mentioned that the order was cancelled as they were unable to procure the medicines and I can procure the medicines form elsewhere. This is the level of professionalism they show. If they are unable to procure the medicines in 4 days how would I be able to procure in a few hours. The medicines were urgent and required to be administered the same day to avoid medical complications. I was luckily able to procure the medicines, ofcourse at a high premium price. They still have not refunded my money although the refund should be instantaneous as they were the ones who cancelled the order and the order was never place.

Do not order from Pharmeasy. Its unreliable and fraud company. The customer service is only trained to say sorry and sorry we cannot help