I am writing to express my outrage regarding the gross mishandling of my recent order(order ID 476133431176368128) for life-saving medication, which I placed on July 27, 2024. I was assured that my delivery would arrive on July 28th, but without any prior notification or professional intervention, I have now been informed that the delivery date has been inexplicably pushed to July 31st. I am a regular customer of yours, and have placed multiple orders before this as well.
As a diabetic patient, I cannot overstate the critical nature of this medication. This is not merely an inconvenience; it is a matter of life and death. Your customer care team's complete lack of communication and accountability is appalling. I have reached out multiple times seeking clarification on this issue, only to be met with incompetence and indifference. Additionally, I was told that the order cannot be cancelled from the backend from the company side, and I was also demanded to have my order cancelled from MY SIDE!
This delay is utterly unacceptable, and the failure to provide timely updates or explanations is inexcusable. I demand an immediate and thorough explanation for this delay, as well as my refund being processed as soon as possible. This is a matter of medical negligence, and should not be taken for granted, which is how I currently see the entire process being. This has not been the first instance either. My previous order had the insulin(Lantus) cartridge being delivered a day AFTER the order with the rest of the medicine was delivered, because delivery person was drunken, this incident also I reported and no action has been taken.
Your organization has a responsibility to ensure the health and safety of its customers, and it is clear that this responsibility has not been taken seriously in my case, repeatedly. I expect a prompt response and a resolution to this matter without ANY further delay.
This is a PLUS member experience and I will not prefer/recommend your organisation in future.
Rgds
Harish Kurup
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- Thank You! We appreciate your effort.