I was too late in Reading the reviews, But experienced what most have experienced. After an hour searching by taxi I found the complex ( OYO Apartment Powai) . Well hidden away and the security guard was disinterested. On the 11th floor I found the reception where 5 man were hanging out wearing the OYO t-shirts. All out and playing on their mobiles. As I was worried about they told me I had no reservation. They told me I booked in a less superior room elsewhere and there has been a mistake made. I had proof of emails that this was not the case. They told me to wait and I told them I did not intend to wait forever as I just came from an 9 hour travel. They made me out to have to be greatfull that they allowed me to stay it was very disappointed as it says OYO premium. Not sure what the premium was about. It need a good overhaul.
Booked for two nights, since it was near to Powai/hirananadani. Searching for the place is quite a 'task'. There aren't any markers or direction on the main road. Location is in the 'Lake palace Chs' in front of custom officers colony. Building has two elevator of which only one is workin
g. And it takes helluva time to go up/down.
FIRST IMPRESSION- Negative.
They have rooms on the 4th, 10th, and 11th Floor. The booking/checkout process is done at 11th floor only. We checked rooms on the 4th floor, since others were occupied. The room was terribly stinking of smoke.
SECOND IMPRESSION- Poor housekeeping.
They don't have separate rooms for smokers/non-smokers. Since I was travelling with my small brother. We asked for an extra mattress. It was provided with a 500/- per night charge.
Bathroom shower pipe from the mixing unit was heavily leaking. Intercom for reception wasn't working the next morning! I had to go to the 11th floor to ask for breakfast. The breakfast was a packed one ! Like the one offered to refugees. Since we were 5 people ( incl 2 kids) , they us 4 pkts. I asked for an additional one, which was supplied for an extra charge.
After the first impression, We were using the room only for sleeping. We use to go out at 10am and return around midnight. Coz, the cigarettes smoke stench was overbearing. I used my deo as an air Freshener so that we could sleep!
During checkout the innkeepers charged us 1100₹ extra ( 2×500₹ for mattress) + ( 2×50) for the extra breakfast.
For this amount the innkeeper did not use the carbon paper for the my booking receipt and when I asked he told me that this amount will go to the flat owner.! Something fleshy. So, indirectly it is not going to oyo, its going in his pocket. After this experience, I told my self I'll never use oyo rooms for their professionalism sucks! Oh. and there were cockroaches dying in the front of the elevator door on the 4th floor. My litte brother refused to go near the elevator, the stairs were even more horrible. No choice, but to use the elevator. That time I promise myself that I'll never use oyo rooms. Its is very worst experience with oyo. This room could be superior with a good overhaul and the reception should be moved down stairs. Also a sign outside a building with OYO would not go amiss. I give it one star for the services. The plus side was the room was very and they had little sachets of toiletries. I dont like it that right in front of the room the men were hanging and chatting. I felt that there was no privacy at all. Very worst thing is their customer service. I am very very disappointed with theirs services. I recommend you, after booking a rooms read their reviews it help you. The management should do a proper inspection and repair the shortcomings if they want decent customers.
I am giving 1 star because no choice it deserve stars in minus.
- Thank You! We appreciate your effort.