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Justeat Reviews

Never order from Justeat.in
Feb 19, 2015 10:13 PM 13410 Views

If I would have got an option to give this website minus marking I would give them -10000000000000.the worst service, worst system, worst staff.


One individual place an order at 8:40 pm, with delivery time given as 9:15 pm. But no sight of food, and when she send them an email at 9:20 pm, and after making number of attempts to reach justeat team over phone, received a call at 9:45 pm from them saying the system didn't generated the order so we are refunding your payment and cancelling your order.


And when she is trying to saying something, the representative hangs up the call without giving any resolution to the problem.


The question is why didn't they checked it themselves, why they acted only after she send them an email.


Pathetic site.. horrible service and on top of it
Jan 11, 2015 12:30 AM 13802 Views (via Mobile)

Use if u want to die out of hunger n loose ur money and fustrate yourself talking to customer care to find out ur order is cancelled and wait endless to get d refund. no confirmation msg no call.Numerous calls to the restaurant n then to just eat. To follow d order. irritating customer care.


After 90 mins got to know order got cancelled. Without any information . No msg for refund. No sign of apologies. they should shut d website if can't deliver.  any ways ppl will stop using the website after using once. They can't fool ppl all their lives. be aware folks.after having this horrible experience came to know there is no positive review for them in anywhere. U can check for ur self.


bantakaldotcomMouthShut Verified Member
Karnataka India
My first & last order on JustEat.in !
Nov 15, 2014 07:33 PM 12938 Views

I was holidaying in chennai with family. At evening I've decided to place dinner order online and wanted to try justeat.in service. It was my first attempt with them. I've placed order with a gap of 1 hour between order time and pickup time. Order details given below.


Order Number: 1311352


Restaurant: Namma Veedu Vasanta Bhavan [chain of vegetarian restaurants headquartered in Egmore chennai]


Order Date: 24 Oct 2014


Order Type: Pickup


OrderTime: 5:34PM


Pickup Time: 6:30 PM


Payment Type: Online Payment


After order, I have walked around 1km from the place where I was staying to the restaurant Namma Veedu Vasanta Bhavan. I've reached there around 6:15pm. After reaching Restaurant, I've informed about my online order with order number at counter. But Restaurant counter staff and other staff's acted like they never received such type of order before. They've started discussing with them-self. After around 5-10 minutes, they have informed me that they have not received any order confirmation from justeat & they do not have some items which I've placed online. So I can buy other items by paying money at the counter.(even though I've paid online on justeat) I've just refused their offer & stepped out from their restaurant. Later I've placed order manually at another nearby restaurant called'vasanth bhavan'.


At around 6:30 pm I've received a call from justeat(Phone number 080-67166200) representative on call said me to change my order as some items not there at restaurant etc. I just told him to refund the amount which I've paid as I've already placed order with another restaurant which was in packing stage.


After few days refund was received. However, I've faced such a inconvenience & embarrassing situation for placing order online which i'm not going to do it again. Thanks to Justeat.in


YOUR RATING ON

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Worst response and service by nandas & just eat
Oct 30, 2014 12:51 AM 12633 Views

I ordered food using just eat website on Nandas, at 10 pm(october 29th 2014). after that I called restaurant at 10:30 for status. they said it was out for delivery. I have waited for 20 mins but no response. at 10:55 pm I called Nandas and just eat.


They simply said mobile switch off during delivery at 10:30(same time I called restaurant) after that I called both Nandas and just eat no one responded untill 11:20 . after that a guy called from just eat saying same reason mobile switched off(i have missed call alert and my mobile was on at that time).


They simply saying that I can give u discount coupons(treating customer as beggars for improper service). to be frank I have cross verfied my mobile customer care also they said no one called you the time frame u have mentioned.


at the end just eat guys asking me to collect food from restaurant(note I opted for home deilvery). they simply made me starve whole night and also Nandas guys even more worse than just eat as if my issue not even happened at all. just eat don't treat your customers as beggars and Nandas try to serve better


Mumbai, Maharashtra, India India
Online Food Ordering - just Eat.in
Oct 27, 2014 03:16 PM 11661 Views

Hopeless experience with Just Eat.in online food ordering site. The first time I place order with Mumbaikars and they accept the order and later get call from Just eat that the restaurant is closed for Diwali celebrations.


The second experience was a hopeless experience; first the hotel (Tandoor rasoi) calls and confirms the order and after one hour they call up again and tell we don’t deliver to your address.


This was ridiculous. Then the person from the hotel said I need to pay extra for the delivery which I was ready to pay, but then he says the delivery boy doesn’t know the address and it would take time.


Then I personally had to go to pick the order; one and half hour was wasted in just waiting for food to arrive. This was the horrible experience I had with Just eat.in  Will never ever recommend people to order from just eat; else remove such hotels who never attend to requests from Just Eat.


Pune India
Very poor service
Aug 27, 2014 09:13 AM 11954 Views (via Android App)

Yestrday I ordered some food 3times and all 3 order were cancelled by just eat team in 30 min. Fake promises by customer care. I will never order from just eat again.


This is not first time with me, everytime dis happens. Very very poor service by just eat.


Worst Food Ordering Service
Aug 15, 2014 11:06 PM 4336 Views

Avoid ordering from JustEat, After placing order, I came to know, that particular restaurant is not in business. The executive then asked if I would would like to order from close by restaurant, I said another name, but that restaurant do not process orders from JustEat. Till the time it was 30 mins I was call with that guy.


Again after browsing nearby restaurant, I said another name, the guy told me that they deliver only on minimum order of Rs 400-500 but on website it was Rs 300. I was feeling like I was talking to customer support of some other company. They dont know details of their own business. It was 45 Mins then. I said ok go ahead and place the order, they said, u have to order to tune of the full amount of online payment, else we wont refund.


Very poor service, Disgusting customer service. When I said I would complaint they didn't give their name. Order ID: 1104589.


Gurgaon India
Online payment system issues
Jun 14, 2014 10:44 AM 4620 Views

Dear all,


Be Careful while ordering food from Just Eat, Recently I has used their online payment service where I got charged and transaction was not completed at all neither the order got placed in the restaurant and when I call their support no one had a clue whats happening, Even spoke to(Naren) supervisor who just gave me an excuse that it would be refunded within 4-5 business days but its been 10 days no response. Pathetic Service.


Bangalore India
They just don't want to learn or improve..
Jun 01, 2014 10:52 PM 4950 Views

I have never written any review or feedback on Internet but I had to write to warn people about https://justeat.in.


I am from Bangalore and have ordered via https://JustEat.in in past and received bad customer service earlier as well.


I decided to give them a chance. I ordered food at 8pm. At 8.50, I tried the customer service number, which is never available as usual. I send an email to the customer service, after 1 hour 10 min since placing the order, at 9.10 I receive a call that the restaurant wont deliver in my area.


When I chose the filers -> my area -> Chinese, this restaurant came up. When someone is hungry and has not cooked, you don't inform them after 1 hour that the restaurant wont deliver! Then he tells me he will send from the restaurant where I had previously ordered from. I told him the food was not good there and he said the manager will call back. After 40 min, someone calls back to say order is cancelled. He speaks in Telugu and when I ask him why is he speaking in Telugu, he says he only knows Telugu.


The call center is based in Bangalore. Founded by an IITian. I think the CEO only wanted to come up with a website and he forget about customer service. They have lost one customer, if it matters to them. I actually did take the effort to write to the CEO and Operations Head on LinkedIn. Lets see if they reply.


kolkata India
Best place to Order Food Online
May 05, 2014 06:48 PM 5080 Views

I have ordered multiple times from this site and they are give good facility to order food online. At first I was wondering they are charging more in comparison, but checked and found it is the same rate as shown in the restaurants' menu.


Also you can avail good discounts, plus you can make the payment online and the food will be at your doorstep. Sometimes, it gets delayed but overall good experience! Customer support needs a little improvement but yeah offers and online interaction is awesome.


Pune India
Worst Service Ever Experienced
May 02, 2014 10:25 PM 5210 Views

I placed a order at 8.30 pm sharp on 2/05/14; Order Id: 930593. You guys took the order and then didn't confirm it until; 9:10 pm.


At 9:10 pm you send me a msg that you could not reach me for whatever lame reason you have, and would like me to call you on 02260000600.


When I call this number you redirect me to e-mail support team and assure that the order status will be confirmed in short time. When I send mail after mail after mail to support@justeat.in.


You don't even give a reply if the order is not confirmed and I should look somewhere else. I wish, rather firmly believe that with such values and absolute lack of customer service, you will soon be out of business.


Regards


Cheats, with horrible service and no customer focu
May 01, 2014 02:20 PM 4284 Views

Justeat has proven to  be a paragon of worthlessness. From bad website design, to a useless customer relationship phone/IVR to non delivery, to delayed delivery to plain old cheating.


I placed on order, and nothing was delivered for more than 90 minutes. When I called Justeat at 60000600, the IVR asked me to email them(!). When I called the restaurant, I was told that they cannot deliver it, and apparently Justeat was supposed to have informed me. Obviously Justeat were planning to keep my money and not deliver anything.


I had already paid for the order online, and had been waiting for hours! And then, only when I called, was I told it will not be delivered! The people at Justeat are SO GOD AWFULLY USELESS, that to use them itself would be a crime.


Avoid them at all cost!


Bangalore India
Great portal to use.
Mar 18, 2014 05:29 PM 4612 Views

I have ordered from Justeat.in a couple of times, and have always found them to prompt in service and delivery. They also have a variety of restaurants to choose from. And even the few times that there has been a delay. I have always got a reply on my order status.


They also have mobile apps, which I have used when I’m out. By the time I reached home, food was at doorstep.


New Delhi India
Be sure to be Surprised by Justeat.in
Mar 02, 2014 09:46 PM 5593 Views

Hi


This is first time ordered food through Justeat.in. I was happy to get good discount.


I wanted to have specialized non-veg item from a particular restaurant. Since a minimum order amount was required, I ordered two additional things just to ensure that I get what I wanted - Galauti Kabab


Imagine my surprise when my order had Paneer instead.


I called resturant and they told me that can't do anything because I ordered through Justeat.


Justeat people said they cant do anything because resturant is not agreeing.


In the end, somebody from justeat called and made very rude remark - Aapki galti hai, and disconnected.


I am wring this review just to ensure that everyone know that when you order through justeat.in be ready to be surprised by what they deliever. It may not be what you wanted in


Worst experience with Justeat for Punjabi tadka.
Dec 18, 2013 06:56 AM 1952 Views

I had terrible experience with justeat.in and Punjabi Tadka Electronic City. They never deliver the food in time. If you give order at around 19:00, if you get food by 21:00, you are lucky enough. Also they will not deliver some items.


Last time when I ordered, they kept us hungry for 2 hrs 20 min, finally the food has arrived that has a missing item, When I called Justeat, they are telling the item is not available in the restaurant, the guy who delivered did not tell me any thing about this, and he has charged me the full amount.When I asked for refund, they are saying they will adjust with the next food.


The guy who delivers the food does not even know the address, he has given almost 10-15 miss calls, I returned the call all the time, to tell him the address, you won't believe, he came infront of the house, and he again started calling asking me the apartment number, that is already there with him. Terrible, Punjabi tadka and Justeat sucks.


This is not the real issue, I posted the review in justeat.in website. They took around 10 days to post it to public. After I have written, I will post the same in MouthShut. After 2 weeks they have removed the review, and the rating also. The rating tab in justeat.in is fake, that will never ever change, even if there are 10 review, 5 reviews with 14 reviews 2 and one with 5, It still stays static at 3 only. Even another 10 -1 rating has come, this will remain the same.


My advice to all is avoid justeat.in as well all Punjabi Tadka restaurants in Bangalore. Worst people in the country.


Avoid Justeat.in at All Costs
Dec 11, 2013 11:17 PM 2047 Views

Ordered for


Serial# Quantity      Item Name      Price per Item      Total price


1 1      Jeera Ghee Rice(Full)(V)      70      70


2 5      Tandoori Naan(V)      20      100


3 1      Paneer Curry(Half)(V)      70      70


4 1      Veg Curry Of The Day(Full)(V)      110      110


5 2      Sweet Lassi(V)      30      60


Total 410.00


Tax 0.00


Container Charges* 30.00


Delivery Charges 0.00


Final Total* 440.00


But What I rcvd is as follows


Green Dhal Rs.120 X 1= 120


Naan Rs. 22X5= 110


Paneer Curry Half Rs.80 X 1= Rs.80


Fried Vegetables Rs.120 X 1= Rs.120


Sweet Lassi Rs.30 X 2= Rs.60


Total Rs. 490.00


Discrepancies


First of All I was given Green Dhal @ Rs.120 as curry for the day! - Price does not match - charged more! Dhal is curry for the Day?


Tandoori Naan Rs. 22? Price does not match - charged more!


Paneer Curry Half - Rs. 80? Price does not match - charged more!


I ordered half Jeera Rice and I get full fried vegetables?! Rs. 120? instead of Rs. 70? Sweet Lassi  - Rs. 30 - ONLY ITEM AS CHARGED PER ORDER.


Total Rs. 440 including container charges - as per my order and Rs.490 when I receive the food!?


Just Eat is just cheating and making money like fly by night operators.


Just like many say, this may be true colours of a Indian Internet business company - Unreliable & unscrupulous, cheaters!


Just stay hungry...They will never ever let u eat
Oct 30, 2013 04:50 PM 1830 Views

I ordered through them, my order no. 733077. I started following up when the order did not reach even after 1 hour. When I called them they disconnected thrice saying they cant hear me. After that one person put me on hold for 15 minutes, after which I disconnected.


Then I called the restaurant and I was told that they did not receive the order and advised me to call Justeat.in.Then I got a call from Justeat and I was informed that I cancelled my order. I lost my patience at this point, then this gentleman told me that they can still deliver but would take another 40-45 minutes. What a shame! My question to this company is why do you pay for hiring such a useless customer care? Why the hell you exist when you don't have courtesy to send someones food on time.


It is food damn it, someone is hungry just because they are waiting for your food and after 1 and half hour you say there was confusion.


Please dont order from these useless folks if you want to satisfy your hunger, please call directly the restaurant.


Gurgaon India
Worst Experience Ever
Sep 24, 2013 02:21 PM 1800 Views

Never use justeat.in. They dont know anything really about the services.


My advice to all readers if you want to place order online or on call just dont use justeat.in.


Might be you are happy with them right now but one day you will surely regret like me.


PLEASE AVOID.


Pathetic service never use them. They don't know how to make customers happy.


Far-2 away from the standards they set for themselves.


bangalore India
JUST EAT: Stay hungry you damn Foolish
Aug 29, 2013 10:09 PM 1810 Views

Poor service guys...dnt fall for the exagerated claim by these people or else u wud end up sleeping hungry by eating bread jam lyk me. I ordered biryani from biryani zone hotel listed on their website from white field area around 8:50pm and they gave me an order id 673884 in my mail id..


Got pretty much impressed with the quick order placement and was happy that it saved all the hassle.so far so good. Then came the boom, at 9:30 I got a call from just eat by someone named Rahul that  he is calling to confirm the order and it will take another  50 mins to deliver my order and I was like what?


He took 40 mins to call me to confirm my order?  what the luck?? the reason he gave me is they have plenty of orders today thats why he took 40 mins to call me and confirm my order and I said what the bullshit?? where on earth it takes 40 mins to just confirm the order.. did I ordered MiG-20?


While placing the order on their website  they claimed it will get delivered 45 mins and now they are calling me for confirmation in 40 mins..shitty service man... I wouldn't have ended up hungry if they would have called me in 5 to 10 mins of placing my order that they have large orders pending today and need 2 hours to deliver it. But sadly it din't happen.


You people should be charged of some kind of crime cos we Indians love to eat and keeping an Indian hungry definitely makes you anti-Indian For all hungry people: I strongly recommend not to fall for their false claims and directly call the concern hotel if u care about your hungry stomach cos I think that hotel  will care a lot more about their business rather than these middlemen, , right?


For JUST EAT: If u won't start caring about people and their hungry stomach, then sooner or later people won't care that u even exist...start acting responsibly


Justeat- Will Just Eat Your Money
Aug 22, 2013 10:57 PM 1830 Views

Never order anything at justeat.in, they are big cheaters. Their customer care is just for name sake, they don't ever do anything to solve customer issues. I had very very bad experience with them and I was tired of calling them everyday for 10 days and also I have sent 100 of emails to them but they never took any action.


They just say that they will come back but they will never come back. They have eaten up my money. Don't buy anything from them. Here is the update of 3 of my orders with them. I called then at least 10 times on phone and wrote 100 of emails but nothing happened. The dumb guys did not take any action:


For all of my orders, I had paid the money online and they just have eaten by money:


Order - 659108 - It was never delivered to me. I already contacted at least 20 times through phone and and wrote so many emails. Neither my order was delivered nor any refund given for my order.


Order - 659295, 659361 - Delivered after 10 PM in the night when all my guests had left. It was delivered to me more than 2 hours late of the time promised to me. These orders went waste as they were delivered after we had dinner and my guests had left.


Order - 660346 - Ordered 2 plate samosa but received only one plate. I had informed them but nothing happened.


ID - rohitmonukakkarudai


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