I paid for a membership to this website and sent one email to another member. When I tried to send another email I got the message ". Your profile is temporarily suspended as you have used abusive terminology in your message. To reactivate your membership, e-mail [helpdesk@aroramatrimony.com]."
Now I know I hadn't written anything offensive, so I called in customtakeouter care and came to know that the acct was blocked as I had used a competitor's name in the email. Even using the word shaadi could act as trigger. The customtakeouter care told me that to unblock my acct, I would have to write a mail apologizing for using the offensive word and promising not to use it again. I don't get it, I did not use the line even when I was in school and to use it now as a 30+ year old man made no sense to me. The customtakeouter care wasn't willing to give me any other email ID to write to or the contact number of anyone who could cancel my 5 minute old paid acct and cancel the services to get me a refund.
The customtakeouter care executive then asked me to look under terms and conditions clause 9 that says "You will not post or transmit any content or information [in whatever form they may be contained] that is defamatory, blasphemous, abusive, obscene, sexually oriented, profane, intimidating, illegal or in violation of the rights of any person, including intellectual property rights. No content or information shall contain details or particulars of any of CM's competitors, including their contact details. You will not use either your online or offline membership as a platform for any kind of promotional campaign, solicitation, advertising or dealing in any products or services or transmit any chain letters or junk mails."
No where did I do anything, I did not give competitor details to others, not promoting them. simply giving my details of another account. I think I have the RIGHT to do that.
I would like to warn all other users of the website to read the fine print before accepting to the T&C.
I'm wondering if I am entitled to a refund as I don't want to use the website any more.
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