Redbus

Very bad experience of red bus, near boarding time bus is cancelled i gave o marks very bad experiencr

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I am traveling while writing this review on March 26, booked fresh bus, the customer care is absolutely clueless of the boarding points, they have addresses which cannot be picked up ola, uber etc. the conductor mallikarjun is very rude and reluctant to stop the bus even for 5 mins while I was trying to chase the next boarding point, they were very unaccomodating to genuine case of confusion of the boarding point which is created by the freshbus people who update the boarding points address on the ticket would have rated zero or less but don't have that option.

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My ticket was booked from Bengaluru to Mangalore. A small adjustment of route change was declined by both Aerobus and Redbus. They insisted to cancel the ticket and rebook with a cancelation charge of Rs 1300 + 24 hrs before travel. They could have easily changed to another route. They only call for customer feedback to improve rating . But nobody comes online or there is no customer interaction verbally. With expensive ticket they are not customer friendly. Technology should not be used for extraction like airlines for a bus service. Which was earlier agent based and friendly if you are frequent traveler.

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RedBus Assurance Program – A Loophole That Exploits Customers? ??

I recently encountered a troubling issue with RedBus Assurance Program (RAP) that I believe many travelers should be aware of.

I booked a ticket via RedBus, but the bus operator refused to wait for 10 mins forcing me to cancel. Despite having RAP, RedBus denied my refund, stating that RAP only applies if the operator cancels the entire trip. This raises concerns about the program's effectiveness.

Key Issues:

RAP Limitations: The program seems to offer limited protection, primarily benefiting RedBus financially.

Booking Policies: Allowing bookings up to 35 minutes before departure conflicts with the requirement to arrive 30 minutes early, leading to potential customer losses.

Unexplained Charges:

The ₹8 Charge May Be Legitimate, But the Lack of Documentation Is the Problem

₹38.12 for RAP + 18% GST = ₹6.86 ? ₹45.

If this was included, ₹1, 194 (fare) + ₹45 = ₹1, 240 is correct.

The real issue: RedBus is not documenting the full ₹1, 240 in the invoice, which raises transparency concerns.

Accountability: RedBus often shifts refund responsibilities to operators, leaving customers without recourse.

I tried reaching the bus operator after booking, but they were unreachable. When they finally called, the signal was distorted, and instead of assisting, they forced me to cancel.

Financial Implications: In 2023, RedBus facilitated over 6 crore (60 million) bookings. Assuming 50% of users opt for RAP at ₹38 each, this amounts to ₹114 crore annually. If most claims are denied, this represents substantial profit at the expense of consumers.

If you've faced similar issues, please share your experiences. It's crucial for companies to prioritize customer rights and transparency.

Have you faced a similar issue? Comment below and share your experience.

?? Tag redBus and demand accountability for their refund policies!

?? Spread awareness—customers deserve transparent policies, fair refunds, and accountability

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The worst experience ever—first, your customer service representatives gave us the incorrect number. In addition, there is no return policy. They stated that the bus will arrive on schedule, but you would have to go to Kashmiri Gate to be denied a stoppage.

We were 3 female passenger, and the customer support representative were still unconcerned about the reservation and offered no assistance.

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You will not get refund from Redbus I bus cancelled by service provider. Redbus don's have any contact no to talk with them.

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Had a horrible journey with IntrCity SmartBus (Bharat Benz A/C Sleeper). The bus arrived 1.5 hours late with no proper updates until the last minute. Live tracking was not not working. Calling RedBus support was useless as the main service operator only had an automated response, making it impossible to get in touch with the driver.

To make things worse, the driver was extremely rude and uncooperative. He refused to stop at a designated pit stop due to an issue with another passenger, leaving us stranded. For half an hour, the AC was turned off, and only after a passenger complained did he restart it. His attitude was aggressive, unhelpful, and full of foul language.

This was one of the worst travel experiences, and I strongly advise against booking with IntrCity SmartBus. Extremely disappointed with RedBus for allowing such substandard service providers on their platform.

Never booking this again!

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19/02/2025 bus operator cancelled the Bus and complain was raised.

After continuous follow up after 72 Hours told to wait for more 24 Hours and the next day the same reply.

Continuous communication came to know that on dated 27/02/2025 complain was raised.

Till now the waste service provider and No communication from the REDBUS supervisor/ Management.

Please avoid these service provider.

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I wish I could give 0 stars! RedBus is the worst platform for booking buses. I recently booked a sleeper bus, and it was a nightmare! The bedsheets were filthy, the curtains smelled horrible, the charging socket was broken, and the whole bus had a disgusting odor. On top of that, the light board was broken and making noise, making it impossible to sleep. The bus was also delayed, adding to the misery.

I raised a complaint with proof, but RedBus closed my ticket without any resolution. They don't care about customer experience or quality checks—they just allow horrible, unhygienic buses on their platform. No accountability, no customer support, just a waste of money!

Avoid RedBus at all costs unless you want to suffer like I did. I will never use this app again and will warn everyone else to do the same! Totally unreliable and irresponsible service.

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I booked my tickets with family from Redbus from Varanasi to Delhi on 7th Feb however Bus Operator didn’t share us the exact location for pickup and left us there without even responding to our continuous calls - I feel totally unsafe with family and with ride behaviour of Bus Conductor - We paid 7576/-rs for 4 Sleepers however when raised request for refund , till date we have not got any refund - Bus was Raj Kalpna Travels

I personally do not recommend Redbus to anyone in life and Infact would be one of my worst experience in life

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I booked a ticket from Chennai to Bangalore, scheduled to depart at 1420h from Chennai. the ticket that was mailed to me change all details as per this timing and date. However when I reached the pick up point, I was informed that there is no such bus scheduled for 1430h, and the bus operators response was totally not helpful. In fact he was rude in his demeanor. Subsequently when I contacted redbus, only then was I informed about the changes that had happened which Redbus neither bothered to inform now communicate.

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I have booked two tickets. for some medical emergency I wanted to reschedules my tickets but they are not rescheduling the tickets at time then they will tell that your time to rescheduled your ticket is over. about the cancellation policy also they are not giving us full refund also. please do not book your bus tickets from red bus application to waste your money.

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I have booked 7tickets from them to Paragraj to Delhi and there service is so bad and poor. The driver and operator who was operating us from Delhi made us walk all the way to follow there bus from the bus stop and then drove without us and left us behind on road as we were following them according to their directions given to us from the operator but the bus didn't stop and because of which we have to spend the night on the highway with my 3 young girls and with my elder sister we all our 60+ and they didn't understand the situation that we have already walked 20km that day to follow there bus in that situation and they left us in highway in front of a petrol pump in sizzling cold weather and after all of this they are still not refunding our money and declining our request. And during the call with us the operator is ready to take 3000-4000 rupees to wait for us for an hour after that one hour pass they left us they are ready to take money and wait but there is no at all humanity left in them to wait for old people and the young girls we have no clue where we have to go this type of service is acceptable they are not thinking about us and the situation and not even ready to trust us and refund our money Recommending not to travel with them is waste and people should rather book from another app to have better facilities.

My Ticket number TU2R30836088

TU2R62438516

Date of experience: January 29, 2025

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No refund after cancellation from vus operator side.

Cheat, fraudulent

Very bad behaviour from customer service.

Very wkrst service.

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There website show wrong seating arrangements, they charges a lot then actual cost with no benifits, just book with bus directly.

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Dear RedBus Team,

I am writing to express my serious concern about the service provided by Laxman Tours and Travels, which I booked through your platform. My travel details are as follows:

Pickup Point: Chopda

Drop Point: Panvel

Despite the route mentioned during booking, Laxman Tours and Travels consistently engages in the unsafe practice of transferring passengers to another bus either at Dhule or Malegaon. This causes immense inconvenience and creates a highly unsafe environment, especially for families and children.

As a trusted platform, it is your responsibility to ensure that the operators listed on RedBus follow proper safety and service standards. If immediate and strict action is not taken against this operator, I will have no choice but to initiate formal action against RedBus as well for failing to address such dangerous practices and risking the safety of passengers.

I request you to prioritize this issue and provide me with a detailed response regarding the action taken. Please do not underestimate the seriousness of this complaint.

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I booked a ticket today through red bus application but I was supposed to book it in March and by mistake it was today's date. Please cancel my ticket or make my booking for next date.

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I have recently booked a ticket through redrail . I opted for 3X refund policy if the seat is not confirmed. I got my ticket in RAC status when the chart got prepared , so I cancelled the ticket, now the app is showing that you are not eligible for the 3X refund.

Please never use this way of booking tickets.

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Redbus cheats you friends!

Seems Redbus has tied up internally with bus service providers and loot people money without bothering about bus service!

I had very worst experience with a bus service "Raj's Travels" operates from Karatagi > Bangalore booked thru Redbus and I have highlighted it in Redbus's review comments. But Redbus never ever published those review comments online about inspite of multiple reminder calls that I made. That bus service Raj's Travrls is still looting people without bothering about the service. Redbus still giving 5 star review rating to that bus service! All money game!

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I m in bus n writing review

I book Aashray bus at Booking time they show very new bus photos but in actual it is to old curtain snd windows shutter not working n at night 1 m in pune i started my journey with evening 7 while every time at this time i m crossing sawantwadi I jst hope at midnight 3/4 it reach at least in karad

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