Hi,Greetings from Tripfactory!Thank you so much for sharing your wonderful feedback!We are thrilled to hear that you had such a fantastic time in Thailand, especially in the beautiful destinations of Krabi and Phuket. A huge shoutout indeed goes to Prabin for his dedication, meticulous planning, and... attention to detail and we at Tripfactory are delighted that he was able to make your trip so seamless and memorable.We always strive to create unforgettable experiences to all our esteemed travelers, and it’s incredibly rewarding to know we succeeded in making this adventure special for you.Thank you once again for choosing Tripfactory, and we look forward to helping you plan your next adventure whenever you're ready!Regards,TF Care Read More

Comments 0

Dear Sir,Greetings from Tripfactory!Thank you so much for sharing your wonderful experience with us! We are thrilled to hear that your recent trip to Dubai was enjoyable and that you had a fantastic time exploring all the attractions.It’s great to know that our coordinator, Ms. Sanjana, played such ...a key role in making your trip memorable. We’re pleased that the planning, stay arrangements at Pearl Swiss Hotel, and the seamless booking experience met your expectations. Providing hassle-free and enjoyable travel is always our goal, and your positive feedback reassures us that we're on the right track.We truly appreciate your recommendation and kind words. We hope to have the opportunity to assist you in planning more trips in the future and to continue delivering experiences that exceed your expectations.Thank you once again for choosing TripFactory!Warm regards,TF care Read More

Comments 0

Dear Sir,Greetings from Tripfactory!Thank you for sharing your experience with us. I regret to hear that your recent trip to Azerbaijan did not meet the standard we aim to uphold, especially after your previous journey to Thailand. We truly appreciate that you have traveled with us multiple times, a...nd it’s disappointing to learn that this trip was impacted by issues with management and local staff support.Mismanagement and lack of quality support are areas we are actively working to improve, especially as we recognize how critical seamless coordination and responsive, knowledgeable assistance are to a memorable trip. Your feedback regarding local staff performance in Azerbaijan will be shared with our in-destination partners to ensure our team is better prepared to handle all aspects of the journey, from logistics to the quality of customer care.Thank you for your continued trust in us, and please know that we are committed to enhancing our services to restore your confidence. Should you choose to travel with us again, we’ll make every effort to provide an experience that truly reflects the high standards we strive for.Regards,TF Care Read More

Comments 0

Dear Sir,Greetings from Tripfactory!Thank you for taking the time to share your comprehensive feedback on your recent Dubai trip with us. I am genuinely sorry to hear that your experience fell short of expectations, especially considering our goal is always to provide exceptional service and attenti...on to detail throughout every stage of the journey.We appreciate your insights on several key areas, including the initial booking process, pre-trip communications, and in-trip support. Your feedback about our team’s responsiveness, coordination, and the importance of proactive, customized service is invaluable. It’s clear that a more seamless approach from early check-ins based on flight timings to coordinated, empathetic in-trip assistance would have greatly enhanced your experience.I understand that each interaction, particularly with the Telegram support group, felt impersonal and unhelpful. We’re currently reviewing our communication procedures to ensure that all customer queries are addressed promptly and professionally, with a heightened focus on adaptability to meet your on-the-ground needs. Additionally, we are evaluating the coordination of drivers and guides to avoid any disconnects in expectations and to ensure customer comfort.Your experience highlights the importance of consistent customer-first service that goes beyond basic bookings, and we’re committed to addressing these gaps. Your recommendations on how we can refine our processes, including providing more personalized destination guidance and improving our flexibility with pick-up and drop-off arrangements, will help us make critical adjustments for future travelers.Thank you again for your candid feedback and for giving us the chance to improve. We’re committed to taking these insights seriously and making the necessary changes to ensure a truly enjoyable experience for all our clients.Regards,TF Care Read More

Comments 0

Dear Guest,Greetings from Tripfactory!I want to extend my sincere apologies for the disappointing experience you had with us during your recent trip. Your detailed feedback is crucial, and I deeply regret that your journey was far from what you anticipated. Our goal is always to ensure a seamless, e...njoyable, and memorable experience, and it is clear we fell short in several areas.It’s disheartening to hear about the lack of coordination and mismanagement around your itinerary. The entire TripFactory team is committed to creating well-planned and smooth journeys, and it is unacceptable that we failed to meet those standards. We are addressing the process gaps in itinerary planning and client communication to prevent such issues in the future.Your experience has been shared with the highest levels of our management, and we are undergoing a thorough review to ensure each area you mentioned is addressed comprehensively. We are committed to learning from this experience and implementing changes that will elevate the quality and consistency of our services.While I understand that an apology cannot change the experience you had, please know that we take this feedback very seriously and are dedicated to making things right. If there’s any further assistance we can offer, or if you have additional details you’d like to share, please feel free to reach out.Thank you once again for bringing these issues to our attention. We value your input and are dedicated to making necessary improvements.Regards,Tripfactory Read More

Comments 0

Dear Sir,Greetings from Tripfactory!Thank you for sharing your experiences with us in such detail. I want to personally extend my sincere apologies for the challenges you faced during your recent trip to Dubai. At Tripfactory, we strive to provide a seamless and enjoyable experience for all our clie...nts, and it’s clear that we fell short of your expectations on several fronts. Your detailed feedback allows us to take concrete steps towards rectifying these issues.Our team is already conducting a thorough internal review based on the experiences you have shared. We are revisiting our training and communication protocols with all team members.Moving Forward while an apology cannot make up for your disappointing experience, please know that we are taking this feedback seriously and using it to better our processes. We hope you will consider traveling with us again, where we will make every effort to restore your confidence in our services.Thank you once again for bringing these matters to our attention. Please do not hesitate to reach out if there’s anything further we can do.Regards,Tripfactory Read More

Comments 0

Dear Customer,Greetings from Tripfactory!I’m very sorry to hear about your disappointing experience with the Dubai family package. This is not the level of service we aim to provide, and I regret that we did not meet your expectations.I would like to understand specifically which services did not me...et the commitments we made. Your detailed feedback will help us address these issues directly.We will conduct a thorough review of your booking and the services provided. I will personally ensure that we identify the gaps and take corrective measures.To make things right, we are committed to finding a resolution that acknowledges the inconvenience you faced.You can send in a your reply to care@tripfctory.com. Your satisfaction is important to us, and we are committed to resolving this matter promptly.Thank you for bringing this to my attention, and I hope to regain your trust.Best regards,Tripfactory Read More

Comments 0

Dear Sir/Madam,Greetings from Tripfactory!I am truly sorry to hear about your disappointing experience with us. Your feedback is deeply concerning, and I regret that we did not meet your expectations.At TripFactory, we strive to provide excellent service, and it’s clear that we fell short in your ca...se. Please accept my sincere apologies for the frustration and inconvenience you faced, especially regarding the frequent changes in plans and the professionalism of our tour managers.To address your concerns, you can provide more information via email to care@tripfactory.com. Our goal is to learn from this and ensure such issues are resolved for you and other customers in the future.Please know that your feedback is invaluable to us, and we are committed to making things right.Thank you for bringing this to our attention, and I hope to have the opportunity to regain your trust.Best regards,Tripfactory Read More

Comments 0

Dear Customer,Thanks for your valuable feedback!We are extremely dishearted to hear about the inconveniences caused, cascading a low-res experience on your travel plans. We genuinely apologize, and as a measure have forwarded your comments to our back-end operations for improvisation and improvement...s.We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement. Rest assured, we will tackle these bottlenecks and streamline the matters so that they fall under a pleasurable vertical.Rest assured, we have escalated and scrutinized the resources involved in the booking, and strict disciplinary actions were applied at the bay, with the analysis of the prerequisite knowledge for the mentioned sales executives, thus bridging the gap in delivery excellence.We appreciate your response on this matter, an ultimate exposure to what we look for and acknowledge from our esteemed consumers. Furthermore, on the parameter of insights shared by the executives, the go-deep checks are in progress for the recorded lines to reach the bottom of the matter, thereby pinning them down for the foreseeable future.We value your feedback, as it helps us identify the areas where we lack, thereby creating the space for improvement.If you have any further questions/concerns, please don't hesitate to connect with us at care@tripfactory.com, thus to shun them directly. We value your relations with us and hope to have the opportunity to be your friendly partner for your upcoming travel plans.ThanksTripFactory Read More

Comments 0