I have been a victim of poor service from your Authorised Service Centre in Mumbai since the past three months.
On October 4th, 2007,
I had launched a complaint with them with regards to my Television set.
Their engineer had come over and repaired the set, for which I was
charged. In the same month on October 8th, 2007, I once again launched a complaint for same fault in my TV, again which was however temporarily rectified for which I was again charged.
In the month of November, I launched four complaints dated 2, 15, 20, 24 which was again temporarily rectified in the first week of December . I was charged again. On Saturday, December
15, 2007, I had given a call again to the Call Centre to launch a
complaint for the same problem . Their engineer visited us on December 17th again, changed a
transistor. But as soon as he stepped out of my Building, the same
fault again occurred in the set. Thereby, I had to launch a fresh complaint again on December 17, 2007.Its been nearly two days now and no one has come over to rectify the problem.
This incident has occurred for the second time wherein no sooner did the
engineer rectify the fault and stepped out of the building, **the TV set
again went off**.
The total complaints that have been in the past three months are as follows :
October - 2
November - 4
December - 2 ( !5/12/2007 and today's imcluding)
TOTAL COMPLAINTS LAUNCHED : 8 Yet, my Television Set has not been able to function properly again.
The latest complaint number is MAV 7L 17244.
The staff at the Call Centre also don not attend the call with courtesy and the engineer who comes over always looks in haste.
All this creates a healthy doubt in my mind about the stature of a
Reputed company like VIDEOCON who prides itself in offering Quality and
Services rendered.
I feel cheated of my money and time and would
definitely have to think twice before buying any VIDEOCON Product
further wherein the Service Centre cheats the customer of his valuable
money and yet the product fails to function.
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- Thank You! We appreciate your effort.