Oct 24, 2018 07:44 AM
19155 Views
My 2nd trip with Zoomcar was nothing but a horrible, no worst of the worst experience. I had to cancel my entire planned trip and drove the car with in city. I hired a zoom car in Bangalore from 16 oct 2018 at 16:00 hrs to 22 oct 2018 20:00 hrs, I came across the worst treatment form zoom car service. Zoomcar is all about customer harassment. I am serious! Zoomcar is Money Making Service I would say instead of customer care service. Guys please be aware before making any booking through #zoomcar. I shall share my entire experience with you.
Booking ID: JPS64VLUO
The booking was made for a Swift the vehicle was on horrible condition it was not serviced, not washed, lot of mud inside car, breaks were not proper, too many dents and scratches, ac was not proper need to keep 3-4 for better ac, breaks were not proper when to give break on road it goes 8-10 feet and then stops and it drove nearly 80000kms. I contacted Zoomcar customer care through multiple times for request for change or upgrade of vehicle as I had planned my entire trip with my family, I had shared all pics to customer representative he told me to wait for 15 mins; before taking the car at Bangalore airport I asked the person who is in charge there why such kind of car been provided when a person had planned to go for a long trip he said this is one available if u want to take it else don’t take no refund would be given or car.
Which was very rude. I took the car and called customer care and told him the quality of the car and requested to change he told me to wait for some time I had waited for more than an hour and near the toll plaza Bangalore, one person came he took me to shed. In kanada they were talking and he showed up another car which was not serviced and have equal issues and other option gave me kuv100 which was not good for ghat road and that also had many issues like battery over not serviced and so on. When I was taking to the in charge about issues he told me every car would be the same and I don’t have experience in car driving. I drove many cars personally I have two cars wagonr and baleno with me. And I regularly maintain my cars. Even I told them to clean the car they didn’t even cleaned it or changed. I told him to cancel my entire trip I can use cab or other services he denied that it can’t be cancelled if its cancelled you can’t get any refund the policy itself has many loops I said connect me to your supervisor support team denied my request. By all bullshit talks we just got unsatisfied car with huge price which was paid for the duration which was ₹19, 899.
We had to take this car as there was no other option and didn’t see as they are helping and providing the service properly I had to cancel my entire trip which was planned next time I am not willing to take this service at all. mainly at the time of delivering car I got message one hour is been given free but when I dropper car at 20.54 hrs they charged me for an hour when I asked customer care he told me thast you had delivered one hour late these are what hidden charges and fraud service to customer which zoomcar provides in banglore. And I recommend you too don’t fall for it if they are providing better service you can go if its same better stop taking. And there needs to be some authority where such kind service been provided it need to be banned.
Siva aditya
#zoomcarfraud #zoomcarharassment #zoomcarfraudmodel
