Oct 04, 2018 02:17 PM
6690 Views
I ALSO had a very bad experience with zoomcar. I am astonished that so many people had similar experience as mine. Check mouthshut.com, tripadvisor, consumercomplains, Facebook and many other websites. Just google and you will find many harassed customers who have put their bitter experiences about zoomcar.
Here is mine: My booking id is JPS64UBO8.
First we had booked zoomcar(Ford ecosport) from Vijaywada for free 390 km. But later we needed the car for an extra day. When I tried to reschedule the booking I was asked to pay another 3100+ rupees(approx) but for the same 390 free km. There is no option to increase free km in case of reschedule. That was a trap by zoomcar, wherein a customer would end up paying more and more rupees per km other than the flat 3100+ rupees addition. So I cancelled the booking and was charged 200 rupees for the same.
We were preferring a SUV or a big car for my travel since we wanted to enjoy the drive. After trying for more than 24-30 hours by refreshing the zoomcar app and website for a better car we just managed to book Tata Nexon for 3 days with 640 km free. We were indeed excited to try zoomcar for the 1st time with family. My booking pickup was at 6 AM.
BUT …. at 4:30 AM my husband gets a call that the Tata Nexon is not available due to some accident and bla bla and we have no other choice than a downgraded vehicle - Maruti Swift…. That was heart-breaking. I wanted to cancel the booking but had full plans for next 3 days and with no option we said OHK. When we cancelled a booking we were charged….and when they do not give you your booked car … no rules ….
When we went to collect the car, the condition of the car(Maruti Swift) external was just ok types with some minor damages. But had no option than to accept as it is, since long drive with family was pre planned.
Once I started driving the car all sort of sounds were coming up from the dashboard and other parts of the car. It was a Khatara(KNACKERED) car. I had carried my pendrive with music to enjoy the drive. But due to so much internal noise(although all windows were all the time closed) music was almost unheard. Just accepted that this is the way zoomcars are and continued with the drive. The condition of the car was not at all good.
While returning we realised one of the tyre was punctured. Luckily there was a shop nearby and we could manage to get a person to change the Stepney and get the punctured tyre repaired. Since it was small shop we could not get receipt but we paid 150 rupees there. After 5 km or less we stopped for Tea at a hotel after which we were supposed to give the zoomcar and board train to go to Hyderabad. To our surprise the Stepney was also punctured. It was raining heavily that day and we were not getting anyone to repair the tyre. We were also getting late to go to the railways station which was approx. 1 hr away from the zoomcar drop location. Two people from hotel helped in changing the tyre and charged us 200 rupees. BUT the worst was still ahead. I was very angry and complained to the zoomcar people for giving horrible Stepney. The zoomcar people there instead of apologising were saying that we will be charged 1500 - 2000 rupees for damaging the tyre.
Damaging?
How can one damage an already damaged tyre is my question?
What type of Stepney are they giving when u have booked car for 640 km. A damaged and worn out tyre? When I asked for the registration of the horrible maruti swift they said its of year 2017. From no angle it was a new car. It looked like a 10+ year old car.
I drive a Renault Duster in Pune from 4+ years and before that I used to drive Ford Icon Flair for more than 6-7 years. We have been going for long drives with Duster(2014 make) to Goa, Bangalore, Tirupati, Mumbai, Shiridi multiple times. The Tyres and the complete car are in perfect condition till date.
So this is the zoomcar business who want to grab money from customers as they are aware that deposit amount(5000 rupees) is stuck with them.
They charged me 2500 rupees……. Initially they put as damage charges in the bill. I spoke to their customer care who forwarding the complaint. They shifted the 2500 rupees from damage charges to car cleaning fee. I was boggled. Again I emailed them saying that when the car was returned it was very much clean as no kids etc to dirty the car in any sense. Then they shifted the 2500 rupees to damage charges again. So by hook or by crook they wanted that money. Even after multiple emails they have not refunded my money back saying it’s genuine.
So all readers please be aware of this fraud zoomcar services. Other than money making in immoral ways these people are risking lives of customers by giving worn out cars and spare parts for long drive customers. BE AWARE
