This is to let you know the difficulty I faced after planning the trip with yatra.com.
My trip was supposed to be from today Chandigarh Shimla and then to Manali from 15-01-2022 to 21-01-2022. Initially while booking the yatra agent named Priya mentioned that as we reached the driver would wait for us with placards. Also, yatra mentioned they would send us the driver details a day prior to the trip and on the day we arrived at Chandigarh the number yatra people gave was of different driver and the person who came was different and the guy named Abhishek Sharma who came as a driver to pic us had no idea where he was supposed to take us and he asked me where do you want to go !!
Now tell me team whose responsibility is it to plan the trip and talk to the team accordingly and organize things?
And next after getting picked up and talking to your team member Iftikhar later the driver was given only the hotel names as to where we should be taken that's it. He doesn't know what kind of package or where are the places to be taken. We then travel to Shimla and in Shimla, the driver tells us he is taking us to the hotel and takes us deep down in a hill road into some jungle where there are no houses and again roads were scary he had a very rash driving and again I put google maps and guide the driver back to the city and hotel and meanwhile I also complained to Yatra, no response!
The guy from yatra says my work time is from 11- to 6 pm so whom should I contact then?
We guide the driver to the hotel and the hotel is not as promised not even 3 stars. After all this, the next day driver takes us to Kufri and there he has his own guys for commission who get us activities and took and whooping 1000rs commission for the games and 2000k from the photographer and did not guide us anywhere.
In Shimla, what we got to see was only Kufri playing not sightseeing and despite this, I force the driver to take me to mall road as I had heard from one of my friends he takes us there when the shops are closed and says its a waste going mam. So in 3 days of Shimla I saw only Kufri and then 3rd day we travelled reached Manali and checked in to the hotel but the driver was forcing us to do activities on the road on our way from Manali.
On the 4th day, driver said us to go see Manikaran which was supposed to be done on day 5 but still we said fine since the team had given him guidance. But then he did not even take us to half of the places mentioned in the itinerary! When complained to the team no action was taken also we were left on the road in Manali on day 4 on that freezing cold! The driver had gone somewhere saying he will come in 10 min and did not return for 33 min we were standing on road in -2 without a jacket as it was left in car since we just went to have tea. And the person who planned this simply made us stay for one night in Chandigarh whereas on the last day we had a flight from Chandigarh to Bangalore at 6:30 pm evening yet we were made to stay and go to an early morning flight at 6:30.
On the whole, our whole trip was ruined and money got wasted. Since we mentioned we need breakfast the team charged us 10k extra on the total package and at last on 21st Jan 2022 our flight was at 6 am in the morning so when to have breakfast and our money was simply wasted there as well.
But then he did not even take us to half of the places mentioned in the Itenary! When complained to the team no action was taken. And the person who planned this simply made us stay for one night in Chandigarh whereas on the last day we had a flight from Chandigarh to Bangalore at 6:30 pm evening yet we were made to stay and go to an early morning flight at 6:30. On the whole, our whole trip was ruined and money got wasted. This is a fraud company don't trust and waste your money here instead go for other agencies like Make my trip or any local agency, not Yatra please.
Goodbye Yatra hope you live peacefully after spoiling our pleasant trip.
