Apr 15, 2010 03:29 PM
7894 Views
Cheap is generally used as a world that describes something which is low priced. Strictly something is cheap if the quality that you get for the low price is also cheap, bad or pathetic. Wi5 taught me an important lesson. History of service, strong infrastructure and knowledgeable people are very important before subscribing to any service.
What Wi5 has is an unreliable backbone ISP in the form of Reliance, an infrastructure made of of hay and twigs(which very often and easily breakdown) and staff who are no more than automatic voice response machines.
I agree that 550 r.s. including taxes is the least that you will pay for 1mbps connection and that too wireless. I was also promised that I could roam around with my wifi enabled devises in all areas of active service and browse the net on the go. I was also promised the best of services and infrastructure, Zylog system's name was also freely used to make me feel comfortable. After 100s of registered complaints, erratic net speeds ranging from 15kpbs to 400 kpbs, and highly unreliable net availability, the latest being to the tune of 5 continuous days, I gave up. I have asked for a refund of the money and am planning to switch to more established players
I always felt that none of the ISPs in India adhere to the true sense of broadband which is considered to be "Always On", Wi5 has provided a definition of its own by being sometimes on that too based on the service providers convenience. So much for my cribbing and complaining, the service provider is not going to change. Iam still in shock from what the customer service rep told me, "Sir we have some(not some) backend problem" and I ask him how come they have a backend problem for 5 days and he says, "Sir downtime is normal an inevitable" .
My humble request, kindly go by the reputation of the service provided by the organization and do not experiment with such cheap service providers. I realized the importance of having internet access thanks to Wi5
