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45%
2.22 

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Whirlpool

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delhi India
WHIRLPOOL DISASTER! CHINESE AC WITH POOR COOLING.
Mar 29, 2011 09:30 PM 18947 Views
(Updated Mar 29, 2011 09:34 PM)

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I purchased a Whirlpool  3 star mastermind (Royal ) 1.5 ton window AC last year for Rs 20k. After Installation I saw a very small sticker on AC saying: MADE IN CHINA.


I was shocked, In spite of spending about 5k extra as compared to Lg, voltas etc I got an inferior Chinese product. The demo technician came after 2 days and on asking does the Ac cools at outdoor temp of 52 degree Celsius? He told no they work up to 45-46 degree Celsius only after which it trips because the compressor is not  tropicalised. Although whirlpool and dealers claim that it works up to 52. Just call the call centre no and you will hear a song saying this.


Anyway within a few days it was noticed that cooling is poor and in spite of running the ac for more then1.5 hrs with temp in AC set at 23C the room temp never went down below 25 degree C and the compressor kept on running continuously for almost 2 hrs but could not attain a temp of 23 degree Celsius. Only after 2.5hrs app it stopped automatically. Although my first floor flat, bed room size is 10 * 12 size  plus the AC is installed at a place where sunlight never comes.


The Noise levels of AC (fan + compressor) was also higher. The Unit was also taking a long time to start cooling app-6-8 mins in comparison to any other AC. So the service mechanic was called and he checked the unit for 2hrs and also checked the Temp at grill which varied from15.5 degree C to13 degree Celsius and return temp 27-25, Amperes, gas etc. At that time the outdoor temp was only 39 degree Celsius. As expected he told that the installation/ ventilation is not proper although the area had already been checked by an expert in the field prior to installation. He advised to install the unit in other window/location which actually has sunlight. I told him ok but for that you should give it in writing if cooling doesn’t improve then your company will be responsible. But he refused. In the meantime a neighbour in our block got the same AC and had similar complaints. A few days later I again called the customer care and the same process started again but their answer was same and this time mechanic told to throw some water on the condenser at back to make cooling effective.


I asked him are u crazyI have paid 20 k for an AC not a cooler. Finally I discussed the matter with a senior engineer from the company who himself came after few days in august and again checked the AC for more then 2 hrs but he gave the same views and said all whirlpool ac cool similarly. It was only a month back when the service tech came to service the AC and he told me the truth that since last 1-2 years whirlpool is getting the units manufactured from china and they are actually having a manufacturing defect: The speed of fan/blower is too high and does not allow refrigerant enough time to give cooling effect. More ever the filter also gets dirty very fast due to high air flow even at low speed and which is true because I had to compulsory clean it every week else cooling got further reduced. After this I thought of writing this review.


So my sincere advice is: please refrain from buying this cheap Chinese product/air cooler from whirlpool. Better to buy any Indian/Korean/Japanese brand AC with a 2-3 star rating having significantly better cooling, service and save up to Rs 5000.


Since whirlpool has now become a renowned brand its compromising on quality by selling AC’S with manufacturing defects followed by cheating consumers after installation.


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