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MouthShut Score

45%
2.22 

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Whirlpool

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Chandigarh India
Lately good customer service is turning out to be
Jun 01, 2007 02:06 PM 16073 Views

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Cooling and Sound:

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I am a proud owner of a Whirlpool air conditioner in India.


Lately good customer service is turning out to be a mirage for me.


History


I purchased a air conditioner in Delhi in India in 2004 and took a additional 5 year extended warranty for my convenience(Cost of the same was approx. 25% of the air conditioner cost)




  1. I never received the copy of the extended warranty till now. Still I hold the cover note only. I got transferred to Ahmedabad in 2005 and then back to Chandigarh in 2006.




In 2006 I tracked down the Service Station in Chandigah and got my first free service after 2 years whereas this warranty includes two annual maintenance services for Free.


Also I requested for Insurance policy but.




  1. This year again I tried to contact the Service Centre, but the numbers has changed. I went to your official website but the number mentioned there is incorrect. I tried to contact the corporate office. Again the number mentioned in the website is only ringing and nobody receives the call.




  2. I sent a mail on the customer support in India but.






My proud is now getting drowned


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Comment on this review

Comments on Whirlpool Magicool 150Ei Review

Very true. I bought a 1 ton model in april 07. They pestered me for taking extended warranty for Rs.3500. I didnt and now I am happy with my decision. I recently shifted residence and called them up for installation of AC. They havent turned up even...after two days. Dunno if it is because I didnt take the extended warranty.  Read More

By: PatMan | Dec 12, 2007 11:55 AM

Good, Thanks Peeush, I was about to buy a Whirlpool, but not anymore after reading your note.
Now I will look for a different brand.

!!!!!!!!!!!!........Goodbye Whirlpoooll , Dont Take Customers for GRANTED...........!!

By: chaatak | Apr 27, 2008 01:57 PM

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