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Whirlpool FP 263D PROTTON ROY 240 L Triple Door Refrigerator Image

MouthShut Score

65%
2.63 

Ease of use:

Durability:

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Help & Support:

Rs. 29,540 (Launch price)

Whirlpool

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No aftersales service, DO NOT BUY
May 31, 2023 05:21 PM 11003 Views

Ease of use:

Durability:

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Amazon -


Ordered this on 22-Sep-2022. The fridge stopped cooling on 29-May-2023. We raised a support ticket on 30-May-2023 around 11 AM and were told that a technician will visit us within a day. However, we did not receive any calls from technician or local service center. On 31-May-2023, we called at 12 noon to check on the status and were asked to provide all details again even though a support ticket was logged.


We were provided 4 different technicians numbers from the Whirlpool customer support line.


1 number is switched off.


1 person told us that this pincode does not belong to him and he will not be visiting for support.


We gave up after this.


After 5 calls with the customer care line, we were told that it is 4 PM and technician will not be coming on 31-May-2023.


We tried explained that the fridge has power and is working but the cooling isn't happening.


Also, we were told that technician might or might not come on 01-Jun-2023. So we have a non-cooling refrigerator from 3 days and no support so far from Whirlpool.


We can call a private technician but that will void the warranty and we will be stuck with a non-working product.


I will advise not to buy a Whirlpool product.


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