Jan 11, 2011 10:59 AM
9820 Views
(Updated Jan 13, 2011 06:01 PM)
I have purchased one Microwave oven Model MAGICOOK 22C during August 2009. After completion of one year, suddenly the machine stopped working.
I have contacted customer care on 29th November 2010 and made a complaint vide No.18893 and assured me that the problem will be rectified in 24 hrs. Thanks to say that Technician reported my house very next day and seen the oven and told me that I will bring the suitable tool (screw driver) tomorrow.
Next day he brought the screw driver which was not suitable and again third day he brought the correct tools and opened the machine.
He conveyed that “PCB” is to be replaced and I have to pay “Inspection Fee” for his visit. I have paid the fee (Rs.395/-) and was waiting for the spares.
Till 10th of December 2010 there was no response. Again I have contacted Customer care on 10th December and they assured me that it will be rectified in two days.
13th December 2010 once again contacted your Manager Mr. Anand (Mobile No.9246822132) who convinced me since the spares are not available it is getting delayed.
Yesterday i.e. 17th I got a call from Technician that spare is ready and I had to pay Rs.2300/- for the same.
