Jul 12, 2017 10:59 AM
11866 Views
Think twice before buying this AC or for that matter anything from VOLTAS. Bought this myself 243cya in Delhi, and repenting until now. It was installed on 25 April and did not function. Installation technicians confirmed a minor fault and that it would be repaired in a few days.
After complaining to Voltas a technician came after 3 days and could not fix the brand new unit. He confirmed a manufacturing defect in the indoor unit. Complained to Voltas again and requested them replace the defective piece. Despite repeated complaints to Voltas, second technician visited on 24th May and again wrote manufacturing fault on indoor as well as outdoor unit also this time which was tested then.
I have requested Voltas their regional head in Delhi to please make a solution but till date this unit is a show piece in my living room. They don't even have the courtesy to reply or acknowledge the complaint email sent to their email Despite repeated requests customer care out rightly refuse to provide any contact details of higher up/senior Voltas officials. The unit has not functioned even for a second till today.
