Aug 11, 2020 02:12 AM
9833 Views
The experience of Vistara flight is Pathetic and sad to say that has drastically reduced my respect for both Singapour Airlines and Tatas.
Firstly - I booked an evening flight which has been rescheduled to the afternoon flight. Being considerate about the pandemic situation, I respected and somehow managed to rushed to catch the flight after curtailing the work for which I was traveling.
Due to that rush, when I reached to boarding gate the boarding was started. I asked the gentleman on duty, whether I can get some water in flight or shall I need to take from the Airport. He suggested that due to COVID protocols catering services are not allowed but water would be manageable and you may pl proceed for boarding.
As suggested, I moved inside. After takeoff and when everybody was settled, I requested for the water. The Air hostess was so rude in responding but the summary was we will serve only for medical reasons. However, I do notice that she served the water to others including my neighbor without any questions. I thought she might have a bad day perhaps that's the reason for the abrupt behavior.
After 10-15 minutes, when I saw a different Air hostess in the cabin. I requested it again. Again the same attitude and rude behavior with the same explanation of serving water due to medical reasons while she was having a water bottle in her hand. When I asked her how to prove that I am thoroughly dehydrated and diabetic she was not having an answer. But rudeness was persistent - we announced earlier when the plane was boarded bla bla bla, but not having the courtesy to know the reasons. Later she was showing like she can do a great favor to me to give the bottle she was holding. Obviously, I didn't want to bag for that so I refused politely saying I don't need favors. she was absolutely fine with that and moved ahead.
So deboarded the plane almost in the fainted state with the determination that I will never fly back again with Vistara.
My humble submissions therefore are:
1.Vistara should train your cabin crew to consider customers as a guest and not some street baggers who have boarded your flight just for a bottle of water.
2.Nobody should actually be required to faint to prove that.
3.If there is any shortage of funds for a few water bottles, your ground staff should not shy away to share with passengers and ask them to buy their own bottles.
4.Need to teach basic courtesy to Crew members so that guests don't feel insulted.
Last but not the least, seriously disappointed as I have traveled many times in Singapour airlines and do have great respect for Tatas.
Having traveled with so many domestic and international airlines but never found cabin staff behaving so insensitively and rudely just for a water bottle for a dehydrated diabetic passenger who missed the water bottle in a sprit to support the airlines in spite of irrational rescheduling rather preponing the flight without taking consent of the customer.
