Poor customer service

Review On VGN Projects Estates

I would like to share about my dream home purchase. I booked a flat in VGN Platina in Nov 2010 and was expecting it to be handed over in July 2012 (including 3 months grace time). I was skeptical from Jan 2012 if this would be finished on time. So followed up with the customer support executives  by an email on June 8th and was not getting any proper response.

After July 31st 2012 when I called them to check, I received an unexpected stunner. You know what- their management is discussing on a uniform mailer (reasons) to be circulated to all the flat owners who did not get possession explaining the delay. I am surprised the pace at which the company responds as it was  already August 4th 2012. I was annoyed and asked for a managers contact and I was given a name and email ID(who is a customer support manager) and I wrote my concerns.

Meanwhile on Aug 8th 2012 I received a standard framed message planned to be broadcast to all. My question was simple if VGN knows this all along they could have very well told me in advance that they will not be possible to meet the deadline. I was awaiting a response from Cust Ser Mgr but had to again fwd my email on Aug 26 to just get the standard broadcast message back.

The escalated contact Customer Service Manager was also hapless, I did not even receive a call for courtesy but had to force her to come online and speak. POOR CUSTOMER. She simply put the blame on management saying they were in discussion on whether the company would bear the interest penalty for not handing over on time.

With due respect if they could have told me in advance I wont keep complaining. Further I asked her that I want to escalate and he asked me to submit a query on the VGN customer zone. I did that and patiently awaited a call. Nothing happened and the complaint is showing resolved without even the customer being called.

Appreciate your customer service.

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