Nov 15, 2018 02:55 PM
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We a group of 31 tourists under tour code ASSHHQ31118/A tour(Singapore-Hong Kong and Macau).
had the most terrible and disappointing experience of holidays with Veena World.
1.On arriving at Singapore Airport at 9 am, we were told to freshen up at the airport washrooms itself and then taken to a local restaurant for breakfast, which served us with the most pathetic menu and food. From there we were taken for the city tour it was not before 4 pm that we were taken to the hotel where we could acutally freshen up and change.
2.There was no coordination and communication with the tour management and the tour manager. Most of the tour Manager himself/herself was not aware of the local place to guide us and show us the places of importance.
3.The planning and time management was terrible, we spend most of our holiday either waiting for transit or in transit. We had a couple of Sr. Citizens as well as kids also in the group and such erratic transit schedule delayed the meal timings erratically putting all of us into a lot of discomfort. There were times when meals were provided after every 2 hours or else were made to starve for 6 hrs.
4.After all the delay and waiting, if the food served is good, the waiting is worthwhile, but here that also was atrocious.
5.The kind of itinerary planned and showed to us before the trip was very attractive, but actually what was given to us was a very Raw Deal. Nobody will need a guided tour company like Veena World to show them around market places and to take a metro ride at their own cost.
6.As mentioned earlier the time planning was very very poor, and so was the tour planning. So much of waiting and walking etc was scheduled into the planning that members were exhausted and were not able to enjoy the place and the holiday.
We had booked for the holiday trip to distress and enjoy, But sad to say that the trip has left us more stressed and tired and dissatisfied. It was a pure waste of time and money.
