Oct 29, 2020 10:58 AM
2634 Views
(via Mobile)
(Updated Jul 13, 2021 01:03 PM)
Posting the review 4th times as they are removing the reviews.
Wish I could give rating in minus. Their people are approachable and responsive and that's the reason I kept following up with them for almost an year.
They are fraud and cheaters. I had my shipment from Dallas to Pune with them in Dec 2019. While booking for shipment the representative was very nice, she just asked me to put basic details in all the forms on 8th Dec. Later I got call that there is container leaving on 11th Dec so if I ship I get get my shipment within 60-90 days in India. I trusted them and got everything packed. The person who came for pick up was very good and helping. Then story of India is horrible
My shipment didn't arrive till Mid of March and then there was lockdown. I understood the situation and was calm. I was asked to send passport and then custom charges. I did everything to support them
Shipment arrived mid of June one Sunday morning, since that was covid time delivery boys agreed that we should not open the packages before sanitization. We did that and opened the boxes. My son was happy, he was expecting toys, tv, his new games I bought for him with my hard earned money but everything turned into dark story. Tv was broken where I paid$200 extra for wooden packing, complete xbox set was missing. Crockery was broken. One box was opened, xbox was taken out and then box was wrapped and sealed. I still have that box with me.
I immediately sent pictures and insurance claim form to them. I also got repair invoice from Samsung and local tv repair shop. It took time to get tv connected, get the step down transformer and see the real damage.
No one from Universal came for inspection and they offered me only$250 for the total loss of$1750
I am still following up with them, it will almost be 2 years and whatever I shipped I wasn't and I won't be able to use.
Lesson Learnt
Better to buy in India so that you get good support and warranty. We all work hard to give good life to our kids but companies like Universal are fooling us
If you ship, please make sure you take pictures and keep all the invoices
All important, new, expensive things should be packed by universal person and opened by them.
If you see any box, package is not packed in same way as u did, do not accept the shipment, open it in front of delivery person and immediately report to Universal
Well, they have all the clauses to protect themselves.for example anything missing from inside the box or partially lost item won't be covered in the insurance
I will suggest first of all, not to ship anything via sea.if you do then do not choose Universal and if you still choose Universal be ready for big loss and facing dishonesty still keeping all my lesson learnt in your mind. Stay safe everyone
July 13th 2021 Updates - - The tv is picked back by Universal saying the claimed amount for TV will be paid only after TV is picked back so that's done and now I am waiting for the amount. Settlement for TV packing, lost Xbox(almost$1000) is still under discussion
