Travel journey: Mumbai to Newark International Airport
Duration: Approx 13hrs
My Experience: Having travelled via Qatar airways that takes more than 15hrs to reach USA, I was really excited for this flight. It was a non-stop flight that would take you directly to the destination without any layovers, so my expectations were quite high. I was thouroughly dissapointed by the service provided by United Airlines.
Except for the fact that it takes fewer hours to reach the destination, the journey itself was uncomfortable. Firstly, the rude staff at the counters. The luggage allowance is 23kgs, so even a 23.2kgs is chargeable! The legroom in the flight is pathetic. Being a long haul flight, you expect decent legroom to make the tiring journey, comfortable, but not in United Airlines!
The seats were uncomfortable with no provision of blankets. The food was boring and pathetic, nothing to make the journey enjoyable. Just plain rice and curry, tortilla, bread, etc that too very less in quantity. I asked for Red wine, for which the flight attendant rudely mentioned, "Its chargeable!" The takeoff and landing was a bit shaky and scary which further made me hate this airline. The flight reached a 15 mins late at Newark. Though that is excusable, the pathetic ride wasn't!
Last Word: Not travelling again and definitely not recommending!
