Both flights of my trip were cancelled and messed up. My Friday flight was cancelled, and I was not booked on the next flight they booked me for the 5:33 pm flight and not the earlier ones. I waited standby for 2 flights since I was already at the airport at 8:30 am, the third one I was going to wait standby got cancelled but finally made it on the 5:33 pm flight. I was 7 hrs late getting to Newark airport and I missed half of my Friday event. I also missed a full day of work on Monday because they cancelled my Sunday flight. The United Airlines customer service person at the Newark airport couldn’t give me a voucher for the Sunday night hotel that I was now going to have to get since my return flight had also been cancelled while I was flying to Jersey. They also hadn’t booked me for the next available flight but one that was 24 hours later than my original one, then while I was waiting in line about the voucher that rebooked flight was cancelled and they tried to rebook me for Tuesday morning flight (I would have had to stay 2 nights & miss 2 days of work). I was able to get them to book me on one of the earlier flights on Monday when I got to the counter however they could not give me a voucher for hotel. They gave me a number to call to get a voucher. I called and they said they couldn’t give me any voucher over the phone, and I would have to book a hotel and pay for it myself and then would need to try to get reimbursed after my trip. I have tried to get a refund on my flight and to get reimbursed for the hotel, but they denied it. I put in for the refund and filled out 3 Customer care feedback forms to try to get reimbursed but nothing. I even tried to contact the CEO by email and got no response either. I want my refund for the flight and reimbursed for the hotel. Again, I was 7 hrs late getting there and missed half of my event, had to pay for hotel and missed a day of work. They denied my hotel reimbursement and I have requested multiple times a copy of the phone conversation where the agent lied to me saying I would be reimbursed. Oh course they are refusing my request for the proof that they lied. No surprise there. I am going to have to file a lawsuit against them to get that phone conversation and prove they lied and get my money back for hotel and pain and suffering for all this time I am wasting dealing with them. I suggest never fly with United Airlines they are greedy crooks who lie to you over and over again. And they discriminate too. I am currently looking for a attorney so I can file a lawsuit against them. I wonder if they have done this to tons of people and maybe there is a class action suit waiting to happen.
Kathryn
