May 11, 2016 08:23 PM
24008 Views
I have M.Tech. and Doctoral degree from IITs of India and have written books in Engineering under PHI publication, which have been prescribed as text books in reputed Universities of India. I have also worked as expert paper reviewer for reputed engineering society of America. On May 2, while proceeding to San Francisco by Lufthansa airlines 757, via Frankfurt my Cabin luggage was accepted by staff at Bombay Airport as per procedure.
The connecting flight of Lufthansa 9052 is operated by united Airlines between Frankfurt and SFO. There was a lay over of 5h 55m at Frankfurt, which is quite tiring. I was told at Bombay by Lufthansa booking staff that a boarding pass will have to be obtained at Frankfurt for further journey however, for cabin luggage I need not bother. After 8h and 35 minutes of flight, a very long walk at the airport and 5 hours of stop we were extremely tired. When the lady standing at check point, prior to counter of boarding pass, inquired for number of bags, I thought she is asking for hand baggage.
On my reply she agitated and repeated the questions. When the cabin luggage is already accepted at Bombay, why a passenger should expect a question on cabin luggage again? Her replies were not only offending but insulting. Her next question was'who packed the luggage?' Is it a relevant question after accepting baggage at Bombay airport! I was wonder stuck that passengers can be ill treated this way by United Airlines staff. Lady was telling me that I don't understand English! Can one expect such arrogant behavior with customers!
My personal advise to all air passengers will be, 'never travel by United Airlines to save your self respect'.
