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Total Mall - Madiwala - Bangalore Image

MouthShut Score

30%
1.60 

Parking:

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Delhi India
Parking Charges/Entry Fee
Apr 22, 2012 01:31 PM 4509 Views

Parking:

Ambience:

Store Range:

Value for Money:

Today at around 10 AM I had gone to Total Mall, Sarjapur Road for getting my car cleaned in Car Spa which is located in the Total mall complex. I asked my my wife and son to follow me in another car so that he could pick me up. At the entry the attendant asked for parking charges. I told him that we needed to go to the Car Spa and did not want to park the car. However, he insisted that We pay the parking charges. I paid the parking charges and we went inside the complex. The attendant did not bother to even let me know that the Car Spa was closed. Since the Car Spa was closed, I parked my car inside and went outside to the temple, with my wife and son, in the other car.


After an hour We returend back only to be asked by the attendant to pay parking charges. I told him that we had only come to give the car(which is already parked inside) to the Car Spa and will leave after that. And we had already paid parking charges. The attendant would not listen to us. I asked him to call the Manager. However, the manager also started defending his attendants and he said I would have to pay entry charges each time I entered the mall even though I had to pick up my car from the Car Spa. I pointed out that the receipt that they had issued was for parking not for entry in the mall. I asked him to show the rules that they had formulated or displayed. The manager said that there is no written rule. It is our rule. I also told him that it was the attendant's fault that he did not let us know that the Car Spa was closed. However, the manager would not listen and started saying it is just a matter of Rs.20/- that we are creating such a scene. We told him that it was a matter of principle rather than money and he had no right to fleece customers of their money because there is no display/board that says that car owners have to pay "Entry Fees" for entering the mall; the receipt issued by them clearly indicates that the charges are for parking and for entry; it was their attendant's fault that we had to come back again to give the car for cleaning. However, the manager and attendants refused to hear us.


By this time, I was already quite upset about the entire thing and decided not to give the car for cleaning. I plan to send a legal notice to the Total Management for their unethical practices and misbehaviour.


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Comments on Total Mall - Madiwala - Bangalore Review

Yes I too agree with Ravi..only if the parking is done, the charges apply.

By: kabhi73 | Apr 27, 2012 06:02 PM

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