It's been more than months now following up for my refund. I have paid 60k+ for booking in a Europe Trip and when visa rejected, no refund is paid back.
What I understood from the policy was 30% cancellation fees and rest of the money will be given back but after rejection no money was given, telling that 30% of the total amount of booking will apply as cancellation fee. Since the total amount you paid, was 30% of whole trip money, no refund will be given. Hard Earned money fled off!
Salesman - Will never tell you about the hidden cancellation policies initially while you book. They behaved so sweet while booking and then never picks your call after money is paid.
Visa team - Pathetic service, ineligible people sitting in the office and giving fake hotel vouchers and air tickets. Which they call "DUMMY". Possibly these tickets will lead to rejection of your visa. Never go for visa service from them.
Customer Support - Terrible, they don't have a customer delight point, they are in money making business, they don't want to satisfy customer. Any resolutions will never be in the customer favour, they are unprofessional. Never imagined this from such a reputed brand.
Safety Measures -
- DON'T RELY FOR YOUR TRIP ON THRILLOPHILIA. You are the only one responsible for your trip so make arrangement and plan your self.
- DON'T PAY A PENNY BEFORE VISA APPROVAL. Because one money is in money pocket of them, you can't get it back.
- IF MONEY IS PAID, YOU WILL NOT GET REFUND, EVEN IF YOU DIE. Instead they will warn you that if you post anything about us on media, we will file a case against you.
- EITHER BOOK HOTELS AND TICKETS YOURSELF. Instead of paying to them book it from MMT or other apps, they are not frauds, they refund you back as well.
Please go for someone trusted for your next trip. I will not book anything with them again. BEWARE! FRAUD ALERT!