Feb 25, 2018 11:04 PM
16322 Views
I sent them feedback as below which is self-explAnasultantory.
Hi
I am Venu who returned from the Kerala tour under “KERALA CALLING WITH SCUBA-BJT” from 18.02.2018 to 24.02.2018
File no. G180002375
The following is my feedback. I expect you to take care of the deficiencies for future travelers.
Flight: No issues.
Rooms: Munnar – Oak Field Resorts – Horrible accommodation. Bathroom water spilling and leakages. It killed our enthusiasm of tour on day one itself. All rooms of this hotel are like this.
The kitchen serving is very un hygiene. The people there keep sneezing right near the foodstuff, wipe their noses and scratch the face and use the same hands to touch the food they are serving. This we saw at the time of breakfast. But pity is that they are blissfully unaware of the implications of their activities. Felt just to vomit our food.
With these two aspects, can we expect anything better for our stay?
Please for God sake do not choose this hotel for anyone in future. It will spoil your reputation.
As there was no phone signal for our Airtel, we had wifi and could send mail to the following requesting for change of hotel. Local contact was sent SMS
But none responded.
Sent mail to: vijayalaxmi.dhangar@thomascook.in
Sent SMS to Mr. Suresh who is local contact at Kerala on+91-9847036129
I don’t know why no one responds for our complaints?
Rooms in all other places were good.
Driver: My Driver Vineeth do not know any language other than Malayalam. But he claims he knows English and Tamil also.
Etiquettes need to be taught to the drivers. When we invite for dining along with us, we expect he sits in another table and eat whatever he wants but not to share our table and spoil our privacy. It happened once.
When we went for Shikar boating in Alleppey, he joined us on his own and occupied one bed. Two beds were provided for our comfort and he is not supposed to come with us. He is not the conscience of these etiquettes.
We expect Thomas cook to sensitize them on these areas. It is not the fault of the driver but of Thomas cook.
Visit program fixing: We could not see Tea museum, Eravikulam National park on Monday. Museum was closed on Monday and the National park closed during the delivery period as per driver. We expect the processing person, in the beginning, to explain us the above facts so that we could have rescheduled the visit to cover all the places. Mr. Parvez Shaik has processed our request in the beginning. Please educate your people on the issues like the above so that tourists don’t lose any place uncovered.
Thekkady was not a place that could be enjoyed well. All other places are good.
Please improve the knowledge base of your front office people who process or request and let your people respond quickly to the problems of the tourists.
Thanks
K.venu
8008566618
venusit@hotmail.com
