Sep 04, 2006 12:37 AM
820 Views
Hi,
I’m writing this to provide you folks a feedback on the services by TataIndicom in Bangalore.
After a long offline conversation with Tata Indicom people they could finally spare some time to come over to our area and discussed the commencement of the services, we did not have any other options as Airtel or other SPs are not around yet.
I had applied for a Business 2000 Plan and provided all the details they wanted on same day, this is done somewhere on the 3rd or 4th week of the July 2006. Now they confirmed that they will do me a favor and get me the connection in another week or so. However the other folks in the area will take about 10-15 days.
It had been already 2 weeks and I had no idea where these people were after they visited our place to collect documents.
There is a local guy, Srinivas – I guess the cable connection guy who is going to provide the services once TI is finished with installation and all. This guy had been little kind to respond to my phone calls for sometime but after a couple of weeks he is also not picking up the phone calls. I’m visiting US for a month now and my wife was doing a regular follow-up with TATA Indicom guys without any luck. THEY WERE NOT ONLY UNRESPONSIVE BUT RUDE TOO.
While my wife asked a person from TATA Indicom (his name is Darshan and should be from setup team) a few times about the status , he either did not answer or asked her to wait till tomorrow. It looks like 3 weeks back they had the Routers installed at my owners place and could get the connection functioning only after another 2 weeks from installation (are they really Technical guys!) all the while my wife did not get any response either from Srinivas or Darshan, Darshan (Tata Indicome) person is really showing all his attitude saying he doesn’t know hindi and cannot speak in hindi with customers. I don’t know how Tata Indicom has chosen this type of folks and that too with customer services.
I had to call up Srinivas and Darshan all along from US for couple of times as they were not responding to phone calls from my family members, Srinivas finally spoke to me and confirmed that he’ll get it done next day. I hope you folks know what would have happened next day, I don’t need to explain. So, its been more than a month I had applied for connection and its been close to a month and a week Tata Indicom committed to get the connection thru now.. and looks like no one is going to turn up now. I’d rate BSNL a far far better ISP here, they take sometime, but they complete the things eventually and make things work unlike Tata Folks.
I’ll probably approach Tata(VSNL) for a real good feedback J and BSNL for my next attempt as soon as I’m back.
By the way the area I’m talking about is adjacent to HSR Layout (it’s a famous area in Bangalore isn’t it!!!). I had been reading a lot review about Tata Services in other forums (like T-BHP for Tata Cars, MouthShut for Tata ISP services and so on) and I could not believe all those reviews until I had a personal experience what I explained here. But looks like Tata, the name itself is not trustworthy and it needs a lot improvement. You can imagine a post sales service if I have such a bad experience of Pre-Sales service!!! Looks like TATA is going to set a standard in services industries in India.
I have lot to talk about this but I’ll wait for a person whom I can reach with Tata Indicom (or any TATA groups) who should at least think of saving TATA’s image in the service industries.
Please respond to me over email if any genuine Tata Officials this email reaches to.
Thanks.
