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MouthShut Score

74%
3.34 

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Dealer Satisfaction:

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Rs. 6,20,000 (Ex-Showroom)

Tata Motors

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mumbai India
Pathetic TATA Coustomer Service !!!
Aug 07, 2010 10:05 AM 8099 Views
(Updated Aug 07, 2010 09:05 PM)

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His review is about the Customer Service of TATA. I went to TATA MOTORS Sales at Chembur, WASAN MOTORS on Aug. 2nd, 2010. Here, there are two different sections for TATA & FIAT under the same roof. Actually, I was a potential buyer for TATA. I went inside and a FIAT executive came to assist me for FIAT cars. He provided me with a good service, in fact very good service. His name is Prakash Kadam, A Sales Executive in FIAT, WASAN MOTORS, CHEMBUR. But, I was there for TATA. So, I went into the TATA section for INDICA VISTA QUADRAJET with DRIVETECH4. A Sales Executive of TATA (I don't remember his name, he was middle aged, having thick mustaches, Maharashtrian person). The customer service provided by him was PATHETIC. He was throwing a shitty attitude on us.


A biggest sales executive I have ever seen in my life. He was not knowing the specification of the car, comfort level, A/C etc. and moreover he was also not knowing "How Drivetech4 is better than other cars." Probably, he was not not having any product knowledge. So, to cover his weakness he was throwing that BIG TIME ATTITUDE. He didnt even bothered to take my personal details by filling a form, which is done by every car sales executive. I walk off silently in front of him. I didn't even bothered to see the TATA car again and just left the TATA section with disappointment.


And then I read reviews about TATA VISTA on mouthshut, I thought I was lucky for not buying DIRVETECH4.


All thanks for the CHUT*A SALESMAN.


I planned to buy a FIAT PUNTO EMOTION PK (Diesel) now.


Nachiket Saswade


9029020092


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