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Tanishq - Pune Image

MouthShut Score

65%
2.64 

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Worst & frustrating after sales experience
Oct 06, 2024 12:03 AM 2312 Views

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Today I went to this store to liquidate my gold items purchased in this store 6years back. The store did valuation and agreed to pay approx. 19K rupees. My wife filled all personal and bank details in exchange form and signed it. At the time of payment store simply refuse to pay me in cash saying that their policy can't allow them to pay more than 10K in cash. Then my wife send them the photocopy of cheque I asked them to do a bank transfer, then were asking for cancelled cheque or bank statement to do the bank transfer as per "their policy". Then I asked them to pay me cheque or or DD, they simply refuse it. The staff is so manipulative &ignorant when I show them the exchange policy mentioned on invoice clearly says "refund upto 20K can be paid in cash & above 20K by Account payee cheque/Demand draft", they simply ignore me and asked either cancelled cheque and bank account statement. After spending 3 frustrating hours in the store I called Tanishq helpline and wasted my 2 hours. So the overall experience to liquidate gold purchased from Tanishq is so pathetic, Tanishq is very reluctant towards the customers who wants to exchange the gold for the money.


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