Jan 05, 2008 05:41 PM
8821 Views
This review is on the buffet at Taj Chandigarh... whew... will be my last choice on my list....something like "either starve or eat Taj buffet" kind of condition When Taj opened in Chandigarh, I could find so many people there... as if the entire city wanted to taste their food. This was about a year ago. That time the buffet was good (but good enough only on weekends when more crowd was expected, hence better variety of dishes)... In September 07, I happened to visit Taj to have buffet with my family.
As usual, I had the salads first.. "hmmm", I thought, "Hot Millions is a lot better than this".... as I went on, to my horror, the fish tasted so bad, and the mutton was so spicy that I could not swallow the food. Plus, the quality of meat pieces was pathetic... I immediately complained and instead of giving a convincing reply, our family was given "sweet lassi" to douse the burning feeling. However, no-one except myself wanted to have lassi at the moment.... We left the fish on the plate and complained once again.
The restaurant people tried to convince us that since there were a lot many Punjabis in the region, they had always wanted something very spicy... great!!! Did this mean the food was spicy enough to give ulcers to customers??????? I left a complaint, only to be called later and invited for a meal by Vinu Varghese and a "We care for you" email by GM, Anil Malhotra. Vinu had invited 2 people to a meal.. but I stay in Pune and am wondering when would I be able to go, and if this offer will still be available or not.... I wrote to GM (Anil Malhotra) that I am not planning to come to Chandigarh soon, and how he wished to resolve this grievance.. there has been no reply to the email since a week..... Overall, I think Taj does not care for its customers.
They do not know how to tackle grievances appropriately (simply inviting persons is not good enough).... I had personally expected Taj not to charge 2 out of the 4 members of our family, since we could not even eat our meals completely. Overall, I would like to advise readers to avoid buffet at Taj (its even worse on weekdays) and goto some good hotel like Hot Millions, one of hotels in Sector 34 or 26. They are a lot more better and value for money as well. In case someone knows the email/cell no of higher management at Taj esp in corporate office, please let me know. I will be highly grateful! Dr. Gagandeep Singh
