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MouthShut Score

43%
2.12 

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1800-11-2211

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Verified Member MouthShut Verified Member
Mumbai India
State Bank of India
Aug 16, 2018 10:34 PM 2628 Views

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Customer Service:

State bank of Bharat is one in every of the most important bank in India . It's branches unfold everywhere the Bharat . i'm a previous user during this bank . mistreatment this bank for very long time, I actually have got 2 form of experiences - smart as a bank services by some branches.


Good As A Bank: -


It have several branches everywhere Bharat . So, most folks of Bharat will use this bank .banking service is friendly to use for all . All choice like INB, NEFT, Check accounting, linking aadhaar card, apply for cheques, etc square measure in several tab . ATM counter of SBI conjointly on the market in several places . So, I will withdraw cash at anyplace . In bankbook all transactions square measure written with full details . So that, I will perceive any post transaction's details with none drawback .


Negative purpose Of The Bank:-


client service of the bank isn't smart . they cannot facilitate ME a few group action . after I raise a quiry a few group action connected issue, they aforesaid that they're unable to ascertain my account's any group action . I have to move to branch for this issue . wherever different bank's client service will facilitate ME regarding this sort of drawback . someday their client service give ME wrong data . in the future I asked them, that day is their bank open or shut . They aforesaid open . But, after I went on their branch, I saw branch was closed . As a result, I load my valuable time .


Bad Service By Branches:-


Few days agone, I need to use cheque book for a brand new account of SBI for 1st time . Service manager of Mahisgote SBI sophisticated ME that 1st cheque book is freed from value . when applying cheque book, I checked that seventeen.25/- had been subtracted from account as MCC issue . Then I to their client care they aforesaid twenty pages of cheques square measure free for each year . When, I raise to service manager of branch he aforesaid ten pages of cheques square measure free for each year . But, earlier before applying it he did not told ME this condition . I raise him that you simply told it's free for 1st time, until cash subtracted from my account . He aforesaid I have to wrote I need ten pages cheque in applying kind . however am I able to recognize that solely ten pages free for each year . So, as per wrong data by service manager I loss cash . Because, I do not want over ten pages cheque during a year . Another factor is that client service team aforesaid twenty pages free & Service manager of branch aforesaid ten pages free . I do not recognize that right . Previous branch manager was conjointly an excessive amount of dangerous . His behavior was dangerous . during this bank there have several several client because it may be a terribly previous branch . But, from very long time then open one counter . As a result a day there folks jam-pawncked along . each client waste time within the branch . This branch took an excessive amount of time open a brand new account . Once they took around one month too open my relative's account .within the branch, during a board there have written they exchange previous, cut, dirty note . Few months agone only once, I got a cut note from SBI ATM counter . Then I went on my branch to exchange it . But, service manager refuse ME to exchange the note .someday bankbook update machine not operating properly . Some transactions not written in my bankbook . after I manually update these from counter, date of group action not written . several time I would like to attend several time in branch as there are not any link of net affiliation .So from my on top of experiences, I say that services of SBI square measure smart . Their services square measure friendly . But, they must improve their branches by gap additional counter, giving correct data to client, determination update bankbook problems, behave friendly with client .


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