NOT EXPECTED THIS FROM SOBHA DEVELOPERS

Review On Sobha Dream Acres, Bangalore

We visited the Sobha Dream Acres project, Panathur Bangalore and blocked a unit 4022 by paying Rs 1, 00, 000.The first sales executive told us that if we want to opt out it is going to be a very easy process and merely 5K deduction will be done .He also said that he would try to waive even this amount as there was no paper work done towards any booking. After, hearing such a commitment from him we went ahead and blocked it.

After one week we came to know that the project had lot problems and we thought we would opt out.We told them on 13th Dec, 2019 itself that we are opting out. Sales executive had also told us that if we inform him within one week he would try to get the refund done in 45 days itself.

The refund process was then handled to another sales executive .She was supposed to start the process the very next day but she did not.Also, she was very unprofessional she went on the vacation without informing us before 25th Dec only.Since, we were continuously following up we came to know about this and tried to expedite the process.Finally, after much followup, 3rd sales executive raised the refund process for us around Dec 27th.

After, 20-25 days when we again started following up with 2nd sales executive to know the status she was again unresponsive, disconnecting calls.After much follow ups with first executive, she finally confirmed that refund is initiated.

We have been asking her about how many days the refund would take but she never answered.

One week before she called us and asked that she is not able to download the cheque. We were in complete shock how can somebody be so irresponsible.

The first sales executive got transferred to another project and another executive who was incharge completely ignorant about what is the status and telling us that since you have booked until the unit gets sold we will not get our refund.Now all these people are not aligned and talking non sense. I have already waited for over 60 days and cannot wait further. Now they say the refund process would be done in July 2020.

We have gone through mental harassment because of such excuses from sales executives and its us who have to continuously follow up for our money.Finance team is also not responding to the emails.

One executive asks to contact another executive and "passing the buck" game continues. No one has enough integrity to take the responsibility to speed up the refund process.

We are in the mid of all this chaos, feeling helpless.We never expected such a response from Sobha.

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