Feb 26, 2022 12:30 PM
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SIMPLILEARN SOLUTIONS PRIVATE LIMITED Cares
SIMPLILEARN SOLUTIONS PRIVATE LIMITED is working closely with MouthShut.com to enhance customer satisfaction.
WHAT?: I enrolled for Salesforce Administrator & App Builder(Developer) where by background is ITIL with 16yrs of experience.
WHY? I chose to move out of ITIL becuase of 24/7 support that I am currently in where there is no day no night just work, work, work. No Holiday, no family - just work, work, work.
WHO? The trianer(Shiva Kumar) is simply amazing. Very knowledgable, lots of patience, good pace and for him I rate out of out like 10/10 but this is rating on mouthshut does not apply to him coz he is a "GEM"
Ok, if this rating does not apply to him then to who does it apply to?
- The simplilearn administration, support
-I called the customer support regarding the attendance which was made zero where my attendance was 100% but he asked me to open a ticket. Then why is the "contact center" there for - shut it down.
Easy Option for students
A person like me working 24/7 surely need lots of time to grasp things when I am completely new to the subject. I have put lots of time & energy in learning as I was inspired by the trainer. Now I can proudly say that I do have knowledge on salesforce admin terminologies and can have decent conversation with a experience person into salesforce admin work.
Not a PRACTICAL THING: to complete the project in 15days from last class. I am not a student, I am working professional and need lot more than just 15days to understand in a level where I can submit the project plus there should be support from simplilearn for people like us not just take money for the training.
Recorded video on webex usually takes 6hrs max(ideally 1hr) and you will be notified via your email address(we use webex in our daily office meetings that's why I know this) and you can download the video recording. BUT WHAT HAPPENS WITH SIMPLILEARN?
The video is uploaded after 48hrs.
Imagine this, you are in 24/7 work environment and there is reason you have chosen sat&sun 9am to 1pm class and would expect the recording at least by evening to practise but because the recordings were uploaded after 48hrs I never got time to go through the training and I was 4 classes behind.
SIMPLILEARN: If you really want to coach students for their benefit & not just for your benefit to take money from them for courses, then you should think about these parameters. This is why the service, support, admin, value for money, time to load all deserve zero but there is no choice hence given 1.
