Apr 02, 2018 02:25 PM
46735 Views
We recently bought Siemens washing machine for a dealer. The dealer staff(Vijay Sales, Pune) was well versed in the product details.
However, the bad experiences started only after buying the machine.
1st Bad Experience - The installation team promised they will customize the inlet pipe as per our requirement. But later refused to help. Due to this, I had to hire an outside plumber which cost me money, time and effort(and some civil breakage). It took about a month for them to give the demo post installation. The installation staff(Mr. Sushil More) was very rude and unprofessional, went to the extent of saying, "Jisko complain karna hai karo, koi farak nahi padta". Wow! didn't seem like I am dealing with one of the world-class brand, Siemens!
We started using the machine, and it was working absolutely fine. But then again it was short-lived satisfaction.
2nd Bad Experience - 3 weeks ago, the drain stopped working, the water was not willing to drain at the expected speed. just drain drop by drop. We raised a Service Request, the field engineer(Mr. Anand) called after 4 days, and asked for a visit with a condition that I should be available at the site in 30 mins otherwise the visit will be postponed as per their availability. Well, he didn't come but sent some junior engineer.(Mr. Govind) who without diagnosis said that the filter is spoiled and needs to be replaced, for which I have to pay money as it's not covered under the warranty. And promised he will get back to me asap.
Since then I am chasing Mr. Anand but he hasn't responded, though once he did saying the part is not available and he is not sure when it will arrive.
I have been repeatedly calling the call center, every time a new voice with a new commitment but no resolution.
I have a question, if you don't have the caliber and well equipped after sales service then why such big claims, that you are the world-class brand.
Is anybody listening?
My advice to buyers has checked whether the company has robust after sales service and whether they live by the commitments which they make before sale.
Product may be good but service is what matters.
Be careful!
