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MouthShut Score

17%
1.19 

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+91-124-4414888

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Shopclue false email asking for bank statement
Mar 05, 2015 10:06 AM 6207 Views

Customer Service:

Product Quality:

Delivery Timeliness:

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One of the worst site I ever used. I have not placed any order from shopclue. I have got surprise email from shopclue asking my bank details(6 months bank statement) and id proof. also funny thing is in the end they are mentioning that they will cancel the order(which is not placed at all) & refund the money. I got below email for the order I never placed.


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Samsung 65HU9000 65 Inches 3D(Ultra HD) LED Television Code: 3778202 Merch Ref: 65HU900 cost 333, 717 rs.




  • Please email the following documents to us to expedite order processing:




1) Your Bank Statement / Credit or Debit Card Statement clearly showing the Account Number and Billing Address(please give details of the same Bank/Card that you used for this transaction)


2) Photo ID Proof which can any one of these:


Driving License




  • PAN Card




  • Voter ID Card/ Aadhar Card






We’re sorry about the inconvenience but the security of your payment data is critical to us. Please be assured that we will treat your information with utmost confidentiality.


However, if we don’t hear from you within the next 5 days, we will need to cancel your order and process the refund.


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Brand Response

Dear Customer,
We regret the inconvenience caused to you. ShopClues is now working in association with Mouthshut.com to offer you a smoother & better shopping experience. Please share your order details with us so that we can expedite the resolution process regarding your concern, Awaiting your response.
ShopClues.com - Serving Customers Better!
Best Regards,
Customer Support Team
ShopClues.com

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By: shopclues | Mar 05, 2015  12:41 PM imageComments 0

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