Dec 29, 2017 11:56 PM
20000 Views
Want to share my horrible experience with Savari and advise that nobody should use their service, here is the whole story:
Booked a cab to Pondy from Bangalore and paid full amount thinking that I will free of all hassles but this was just the start, same day I received a call from savari telling me that they are cancelling my booking as fully paid cabs are not available and they will do a rebooking with half paid money and rest I need to pay to the driver.(It's almost 15 days and I am still waiting for my money).
After agreeing to new booking I thought that now things will be smooth but not next surprise was that I received a message stating that one Atios is booked for me(while I booked Innova and paid for the same), I called up their no-customer service and asked them to correct the booking, now I was told that things will be fine and can will reach 6:10 AM to pick us.
Thinking that all bad omen is behind us we woke up 5 AM to get ready and started waiting for cab to arrive at 6:10 so that we can reach around 12-12:30 PM and do on time check-in but keeping the standard of service there was no trace of cab and I again called their no customer service centre and I was told that there is some traffic and driver will reach soon, but that soon never came and after frantically calling multiple times somehow cab arrived around 9 AM( beauty was there was no follow up from no customer service centre) and we lost all advantage of starting early from city and reached pondy around 5:30 while our check-in was 2 PM.
Now I want to write about extra charges which savari asked us to pay( road and toll tax):
I was asked to pay Rs 1300 as road tax for Tamilnadu which I paid to the driver trusting that this is what the actual road tax is.
Before reaching Pondicherry, driver asked me Rs 1000 as road tax for Pondicherry which I gave but I acompanied him till toll naka and I asked the officer about tax amount and came to know that amount is Rs 250 only.
After this incident I asked Driver to show me the receipt of Tamilnadu and came to know that actual amount to pay was Rs 660 only.
Now I called up savari no-customer service centre and I was told that Tamilnadu road tax collection officers are corrupt and they take bribe of exactly same amount as road tax so I have to pay that amount.
I questioned driver on how much he paid and he told me that he paid 800(less corrupt officers compared to what savari no-customer service person told me).
After somehow completing my trip I came back to Bangalore and received a message stating that I need to pay approx. Rs 7000 to driver which I paid but even after that cab driver and owner argued with me and asked me to pay Rs 1000 for Pondicherry( 1000 -250) and 1500 for Tamilnadu(1300+ 200) for road tax(argument giver owner was that I have to pay more because cab owner paid road tax while buying the cab and I have share that!) while actual road tax amount which I should have paid was only Rs 910(660+250) and he refused to move until I pay, as it was pretty late in night and my kids were hungry and tired I paid the asked amount thinking that savari will help me resolving this issue.
Today is 6th day since I finished my journey and 15th day since they told me that they have returned half of my initial paid amount I am still waiting for my amount and any resolution on this issue.
Pathetic is that still nobody cares and no follow ups, whole of my first day was messed up and I was over charged.
Above all we drove almost on a flat tyre and cab was not cleaned at all.
Anybody who wants to have peace of mind and want to enjoy the trip should not think about ever booking with Savari.
These are just looters sitting behind website/call centre and not doing anything at all for which they exists.
