Worst Buying Experience Of My Life!!! Just 3 days back (24/August/2024) purchased LG QNED 55 Inch from Reliance Digital, Banashankari Branch, Bengaluru. Mr. Pravin who dealt with me was so eager to sell the product that he sent Mr. Abhishek to my home (10 km) so that the TV is sold!
Mr. Pravin & Mr. Abhishek promised that TV will be installed within 24 hours. But it's been 3 days, still the TV is lying in our living room. Showroom guys, installation team & customer care all are just avoiding answering why they are incapable of getting TV installed. Still I don't have any idea whether they have the capability of getting it installed.
Installation team works from 9 am to 9 pm as per customer care, but Mr. Sadiq from Installation team is such a rude guy, that he lied they will install TV only if it's delivered before 4:30 pm next day. He lied that he came to our community gate, by.giving one ring on mobile then informing his manager that he returned because customer didn't respond to his call. He has not responded to our return calls for 3 days!!! Such an audacity to blame customers!!!
As for Reliance Digital team Mr. Pravin & Mr. Abhishek don't even have courtesy to call & inform customer what's happening regarding installation. They seem to care only till you purschase the product. Once it is sold you'll see how careless they treat their customers.
Customer care team has not raised any complaint regarding all these till now, and it's 3 days over.
We had to cancel our travelling plans, cancel bookings and patiently waiting even till now, and I don't have any idea when inatallation will be done.
Worst team of people, go to Girias or there's a LG shop right opposite to this Reliance Digital Shop, you'll be treated with courtesy & their whole team respects customers & will help you out.
Avoid Reliance Digital Banashankari at any cost.
After sales is pathetic.
Arrogant team of people who don't even care about customer feedback.
