Pathetic Experience with RedBus - resolved now. Review on Redbus

I Made a reservation from Jammu to Delhi for 27th April 2018,  with Trip Id - TM5S78368334,

My Bus Was scheduled at 9 PM from Jammu, When I went to enquire anout my Seat details from BUS operator Jamna Travels India  at  8:40 PM, 1st he denied of the booking, later when forced, he said the Bus will leave 11 PM,  When  told them I Do not have any prior Intimation of any delay from RED BUS or  them, to which he rudely replied  that he don’t   care and  if I want to travel  I will have to come by  11:00 pm, Then I told him about my urgency to reach on time(since my exam was scheduled accordingly)  and advised to look for alternative and get me onboard on the bus on time, again his response was negative,  I request him to take my cancellation request  since the Red Bus app will not allow any cancellation  since the  bus departure time was less than 1 hr.

I clearly denied  stating that for Online ticket they will not give any refund., Eventually left with No Options I tried calling Red Buss Helpline, waited  for 30 minutes  in which 3 executives through whom I got connected to  simply disconnected  my call  without even listening to me.  Feeling  cheated and not left with any option I had  to look for alternative, and boarded train wth General class ticket . and had to travel without a seat  throughout the night,

I felt so cheated by RED bus and  their Bus Operators, That  I have decided to leave Red bus, I faced so much trouble, Paid  for some service that was never given to me, Took a fresh ticket  for train as alternative mode of journey, lost my peace of mind .

I request Red Bus to now – Refund my complete money for the journey . elsy I will be forced to take this up with Labor Court for Cheating me

Regards

Suneet

Thanks to RedBus Team - Who digged to the root of the issue- Thanks for addressing and resolving the issue for me. .Hope the Similar is not repeated -