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1.81 

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Poor Racold Product ETERNO-ER/25V
Nov 03, 2005 03:49 PM 37158 Views
(Updated Nov 03, 2005 04:41 PM)

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To add to my review of poor RACOLD ETERNO Water Heater product I reproduce below the earlier complain mailed to the Dealer/Marketeer of the product:


Date: Wed, 15 Dec 2004 23:43:47 -0800 (PST)


From: ''Arun Sen'' <arundlyrpt@yahoo.com> Add to Address Book Add Mobile Alert


Subject: Racold geyser complain


To: subhasantswal@mtsgroup.com


Dear Sirs,


I feel I have made a great blunder by purchasing a Geyser of


a so-called reputed Company/ make - Racold which I purchased


from one:


M/S Ankur Electricals


B - / 32 Sector 18, Noida


On 27.09.2003. (Bill No: 32551) Type : ETERNO – ER/25V


Within about 15 months, The Geyser ceased functioning and


immediately Complain was lodged on 13.12.2004 with the shop. They


gave some Tel. No of a service center of Noida who diverted me to


a Ghaziabad service center – M/S Saxena Enterprises who sent


the Electrician on 15.12.2004. The Electrician inspected and gave


his verdict that the Geyser need to be changed with another


one. In spite of my several reminders to the service centers, and


their casual promises that it will be set right soon the set


had not been set right when I phoned you to pl. intervene.


It appeared that the parts or consignment of the item were out


of stock at the service centers and were to arrive from Delhi


etc. etc.. The sum and substance of the sordid tale is that


at this peak winter days we have to go without hot water for


days in spite of purchasing a so called reputed and advertised


Geyser.


The local Delhi made Geyser I had been using for about 9, I


repeat Nine, years never gave me such trouble except


occasional replacement of the element which had been attended promptly.


All this hype of advertisements and tall talks about the


subject product is absolutely meaningless and can be called an


efficient “After sales hassles” rather than what is preached as


“After sales service” to the extreme dissatisfaction of the


customers and consumers.


May I request you to initiate a prompt action to exhibit


some after sales service to the customers including me and like


me.


Also I would request you to forward this message to the


higher ups in the company to enable them to get apprised of the


ground realities of the sales, marketing and services of their


products in this NCT around the Capital of India.


Thanking you,


Yours truly,


A.K.Sen


320 – C, Shipra Suncity


Indirapuram, Ghaziabad


Tel 0120 2912100


Mob 9810577692


+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++


Dear Sirs,


Once again I am inclined to believe that ''after sales service'' is a term unknown in Indian consumer market and never practiced by the manufacturers and the marketing Companies.


One such company is <RACOLD>


My story goes like this:


Prior to my retirement from the services in 2003 I thought let me buy a water heater from a reputed manufacturer for an uninterrupted hot water service because of low maintenance and I chose to buy a Racold ETERNO water heater product from NOIDA.


Well it was big, good to look at and gave good service for about one season after which its heater element failed. To change the element from the dealer I had to move from pillar to post ( NOIDA to DELHI to GHAZIABAD)to catch hold of the service man who came very reluctantly and made a very shabby work as there was hot and cold water leakage from the pipes contd ( as this was within the warranty period at that time).


Now in Nov 2005 the replaced heater element and the Thermostat failed again within the next season of replacement and now it will have to be replaced by me by bearing the cost as the warranty period is over.


Earlier When I was using water heaters from local Delhi market , the failure rate was not at this pace as the element use to last for two seasons and there were no other failures from other parts and after sales service was quite prompt and their price was also comparatively lot cheaper.


The lesson of the story is : COSTLY and REPUTED COMPANY'S PRODUCT ADDS MORE HASSLES TO LIFE in lieu of MUCH HYPED ADS OF HASSLE FREE PRODUCTS


and THE COMPANY ''RACOLD'' manufacturing and marketing costly HOME APPLIANCES falls into this category.


I FEEL I AM CHEATED BY THE COMPANY OF RACOLD AND ITS CHAIN OF DEALERS AND SERVICE CHAIN GROUPS OPERATING AT DELHI-NOIDA-GHAZIABAD and I advise my friends and relatives and whoever comes across to be ware of such COMPANY'S PRODUCTS and never be lured by their ads and show off.


My address:


A.K.Sen


320-C, Shipra Suncity, Indirapuram


Ghaziabad(UP)


Tel 0120-2912100


Mob: 9810577692


yours etc.


a.k.sen


Brand Response

Dear Member,
Kindly accept our sincere apologies for the inconvenience caused. This is certainly not the experience we intend to offer our customers.
For any further assistance, feel free to get in touch with us on 1860 425 2288 / 8600256000 or you can also fetch further information on www.racold.com
Regards,
Team Racold

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By: Racold_Thermo | Mar 06, 2019 06:10 PM  (Updated Mar 07, 2019 01:54 PM) imageComments 0

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