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Racold Premium Storage Water Heater Velis Image

MouthShut Score

40%
1.56 

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New Delhi, India India
Installation fasteners not available even with c
Mar 06, 2018 01:33 AM 22917 Views (via Mobile)
(Updated Mar 06, 2018 01:32 AM)

Ease of use:

Durability:

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Help & Support:

Firstly this geyser uses proprietary fasteners which the company does not ship in box. And these fasteners are not available in market. Bought this geyser from delhi electric kotla 45 days back and yet not installed. Have tried racold customercare/ area service manager Vinit(tel:9015897712) and not one cares to take the effort to provide service. They all say will check and revert and till now not installed. This is the service they give to clients buying their most expensive model.


Brand Response

Dear Member,
Kindly accept our sincere apologies for the inconvenience caused. This is certainly not the experience we intend to offer our customers. We request you to give us another chance to serve you better. Again, we deeply regret the troubles and frustration that you experienced with us.
For any further assistance, feel free to get in touch with us on 1860 425 2288 / 8600256000 or you can also fetch further information on www.racold.com
Regards,
Team Racold

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By: Racold_Thermo | Mar 06, 2019 05:17 PM  (Updated Mar 07, 2019 01:38 PM) imageComments 0

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