Jan 11, 2024 02:17 PM
1176 Views
Placed an order on Puma, money was debited but the order failed. Called Puma Customer Care who confirmed that they have received the amount and that they will full-fill the order within 2 days. Nothing happened. Followed up with countless emails and calls, still waiting for a refund. Every time I call them, they extend the deadline by 15 days based on their internal escalation. By their estimation I should receive the refund after almost a 3 weeks.
