Nov 08, 2020 12:45 AM
1180 Views
We bought WRV Honda car in Dec’2017 from Prime Honda showroom, Patparganj, New Delhi, India, and within the warranty period our MUSIC SYSTEM DISPLAY STOPPED WORKING. The warranty they provide is for 3 years.
RUDE BEHAVIOR OF STAFF. NO PROFESSIONALISM. THERE’S NO TIME GUARANTEE/LIMIT WHEN IT COMES TO AFTER-SALES SERVICE IN WARRANTY PERIOD.
the service within the warranty period is horrible and pathetic or is there’s any worst word than that? Within the warranty period, our music system touch screen stopped working. It has been more than 2 months since we registered our complaint against the music system to get replaced. We got the complaint registered on 20th August 2020. Since then we have been going to the showroom again and again and we have been asking them on call that when is it going to get change.
The person who sits at the Front desk i.e., Ms. Lata, spoke really rudely to us and also her manager Mr. Sudhir. Our phone calls aren’t answered and if in any case, they answer our call, they disconnect our call. Is this what you called professionalism or after-sales service? We have recorded all calls and can provide them to anyone.
We have been asking the time period that when are we going to receive the new music system because it has been 2 months now and interiors of the car without a music system is useless. they themselves don’t know when it is going to arrive. So that means if it doesn’t come in 6 months or even a year then we are going to stay without a music system for the next 6 months and even a year because it isn’t coming from the company.
Excuse me?
ARE WE FOOLS HERE WHO ARE GOING TO GET FOOLED BY YOU? THAT IS THE AFTER-SALES SERVICE YOU PROVIDE? OR CALL IT IN WARRANTY. SORRY BUT THE WARRANTY SERVICE OFFERED BY HONDA IS REALLY BAD.
SO IF PEOPLE READING MY REVIEW STILL WANTS TO BUY WRV OR ANY OTHER HONDA CAR BECAUSE ALL CARS HAVE MUSIC TOUCH SYSTEM NOW AND WANTS TO WASTE MONEY THEN GO AHEAD AND DARE IT TO WASTE IT BECAUSE OUR COMPLAINS ARE HEARD BY NO ONE IN HONDA.
WE HAVE FREAKING PAID YOU FOR ALL THIS. YOU ARENT DOING IT FOR FREE.
If we had to pay money for it then for sure the next day only the music system would have arrived.
It’s shocking to see such a well-known company with such disgusting after-sales services and the behavior of the staff of Prime Honda Showroom in Patparganj. Feels like all positive reviews are fake on google and the other websites.
If any higher authority is reading this review then kindly contact pankaj3972@gamil.com because we are sick and tired of calling and going to the showroom again and again. And our complaint isn’t getting heard. wish we never bought this car.
