Dec 30, 2009 01:07 AM
8692 Views
(Updated Mar 01, 2010 11:39 PM)
My agonizing saga with Prerana's listless and pathetic service continues, looks like the folks in Prerana are absolutely insensitive to the compalints of its customers. My Indica (KA-01-Z-3756) broke down on my ocassional free Sunday during a planned outing whilst on the middle of my journey.
Hapless as you could imagine called up Mr Satish (AGM of Prerana) at 3.02pm whose number I had and with whom I had multiple arguments regarding the disastrous service to my Fiat Punto in past (read my earlire post on Dec 30). He promptly agreed to send the tow-vehicle to my rescue immediately. I should say that's the beginning of the problem. Myself with wife and a small kid walk in the scorching heat to have an ice-cream hoping the rescue vehicle would arrive soon.
The helpline guy calls me to tell he's on the way sounding it wouldn't take much time, on the way back towing another vehicle. We wait at the site for around two hours, with kid getting cranky we decide we go home in an auto leaving the vehicle in godforsaken place and arrive after the service vehicle arrives. Take a guess guys, there's no news of service vehicle until 7.15 pm. I had to call up Mr.Satish reasoning the gross delay of arrival of service guys, Mr Satish is not willing to accept the delay trying to justify it as a norm debating the time I called him which I found ridiculous, immature and silly.
One thing I have noticed about these guys is the readymade answers and resoning for any problem you cite, there are absolutely no solutions which drives any one dealing with these incompetent folks go nuts. After heated argument with Mr.Satish he sends another guy to the rescue of vehicle who arrives at around 8.42 pm alone with still no site of tow vehicle to whom I handed over the keys and returned. 5.5 hrs for someone to come close to rescue !!!
The question I have is, do we ordinary customers have to do so much to get the help from Prerana in whom we have laid the trust and have bought these vehicles with our hard earned money, and mind you the service they offer is also not free of cost, they charge for every bit of it. Even dealing with AGM has no solutions to fairly simple problem which surprises me. I guess the whole system at Prerana motors is dysfunctional from the high up (including AGM Mr.Satish) all the way down to its pick-up drivers. I am making these gross statements mind you not from this experience but from the repeated helpless plights I am subjected to since 2008 after my return from Australia. I am made to believe there may be an element of purposiveness behind these events in my case for reasons unclear to me.
I plead one and all to avoid Prerana at all costs, as they have lost insight into gross inadequacies they are threatened with.
December 30 review
It is with great unhappiness, disappointment, and disgust I am writing this mail with sheer helplessness and pitiful state having bought Punto from Prerana motors, Bangalore who are incompetent, callous, insensitive and hopeless to say the least in spoiling the brand new vehicle by letting absolutely untrained morons to attend to my vehicle during the first servicing. I left my car (KA 04 MG 4245) for first servicing on Dec 15 after clocking 1885kms, and after I receive the car, to my shock I find the Blaupunkt (company fit) system totally non-functional. I call up manager Mr Sankol who gets my vehicle picked up causing great deal of inconvenience to a busy Specialist dealing daily with dying patients in a busy hospital in total lurch and dismay. He keeps the vehicle for two days, and gives it back to me. 5 days later the car wouldn’t start in the morning breaking the hell loose. I call up Sankol again, he sends me the repair vehicle, who say the batteries are totally down, charge the batteries with ’jumper’ saying not using the vehicle regularly may have caused the problem. The next day , I face the same problem causing anguish, grief, frustration and anger. Currently (Dec 29, 2009) the vehicle is in Prerana for two days with no one including the manager Sankol and Surendra (he has to learn to communicate and talk properly before even he dares to call me next time during my work hours) clueless as to the total breakdown of Prerana functionary in rectifying the folly causing absolute chaos to customers who are made to believe the Italian product and suffer in this pattern. I feel totally let down having bought Punto, and I really do not feel like keeping the vehicle which has caused only grief and frustration to say the least. Prerana Motors I should say are absolutely insensitive to the whole problem, not realizing the disruption they have caused to my busy schedule as a doctor. I am wishing to seek the help of Consumer Court after I hear from you and wish to return the problematic and defective vehicle back to Prerana motors who have managed and gained success to put down even the name of TATA , and Fiat in my perspective.
I need a detailed explanation for this unforgiving behaviour and attitude of managers and their folks in Prerana. I have forwarded the mail to the Fiat company as well and I am hoping to take this issue very seriously.
Please be careful and guarded before you go to Prerana, the whole service is apalling, disastrous, disgusting, and horrific
