ICICI Pockets - Still have a Long Way to Go. Review on Pockets By ICICI Bank

I have found ICICI Bank products very commendable, and based on the belief that ICICI Pockets will be good too, decided to give it a try.

First and foremost, ICICI Pockets is not handled by the ICICI Bank team. I learnt it the hard way when I initiated fund transfer from my ICICI Savings A/C to my ICICI Pockets A/C. The amount got deducted from my Savings A/C but did not get credited to my Pocket's A/C.

What followed was a painful experience. I called up the Savings A/C Customer Care and they said that Pockets is handled by another team. They confirmed that the money has been successfully deducted from the savings A/C but they cannot help any further as they cannot view my ICICI Pockets A/C details.

I then called up the Pockets team and they could not give me any conclusive information as they cannot view my ICICI Savings bank A/C details, but can only view the Pocket A/C details. They confirmed that my ICICI Pockets A/C has not received any money.

There seems to be this huge gap between the two teams.

I finally touched base with my ICICI Bank Relationship Manager who took another three days to get this issue rectified. Seems that there was a technical fault due to which the payment got stuck midway.

These days being one of instant payment, it seems strange that the ICICI Pockets payment system is yet to be mature enough. It is promising with its offer of a physical card and mobile wallet, but all in all seems to be a long way to go to be counted as a reliable mobile payment system.

Verdict: Will wait and watch!