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MouthShut Score

33%
1.74 

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Quick to send but hardly deliver.
Oct 20, 2011 05:37 PM 7576 Views
(Updated Oct 20, 2011 06:03 PM)

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My bad.. I ordered a gear (140750) from plagroundonline.com... Though the online experience is not all that bad, customer service is not great at all.  The support number "91-80-41668139" is as good as  non-existent.. The number keep ringing the busy-tone for a while and throws you off the line. You have to really try your luck with this number. Unfortunately, plagroundonline partnered with the sloppiest logistics services in the planet - DTDC. I was told by DTDC that they cannot deliver the product at my convenience (I had requested delivery between 1630-1730 hrs). They were so rude and told me I have to either go pick up from DTDC office or they will return to plagroundonline and I can claim the refund.. Wah! what a service. Its surprising that plagroundonline executives cannot get around this issue.


I have written to plagroundonline customer support on this issue, and they hesitate to respond now. You can see a "TALK TO CEO" link on their website, to which I have forwarded the conversation thread... no response so far. Indeed an unwelcome start. I doubt I ever order at plagroundonline in future.


I would rate my experience with plagroundonline as SUBSTANDARD.


Brand Response

Dear Sir,
We apologize for the inconvenience caused,
We would like to confirm that the order was delivered and issue
was resolved in the month of Oct 2011.
Playgroundonline Team

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By: Playgroundonline | Jan 17, 2013  05:08 PM imageComments 0

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